Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.5
2,720 reviews
5 stars
1,059
4 stars
552
3 stars
370
2 stars
217
1 star
522
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with complaints about rude staff, long wait times, and unresolved issues.
Food Quality
Feedback on food quality was mixed; while some customers enjoyed the food, others reported cold meals, missing items, and inconsistent preparation.
Management Issues
Several customers expressed dissatisfaction with management, citing unprofessional behavior and lack of effective oversight.
Cleanliness
There were serious concerns about cleanliness, including reports of pests and unsanitary conditions.
Staff Attitude
Many reviews noted a negative attitude among staff, contributing to a poor overall dining experience.
- NJNefertia Jones4 days ago1.0Chicken wasn’t cooked. Had blood when I bit it. Had to put in my air fryer cause I didn’t want to drive back
- SVSandra VelezNov 16, 20253.0Ropa vieja plantain was good, juicy, and very flavorful. Poor service.
- YSyuderkis suarezNov 13, 20255.0La comida estaba muy buena
- LPLone PetersenNov 7, 20251.0(Drivethrough) This was the worst ceasar salad i ever had in my life. And i eat them weekly... it was full of water. The croutons had crumbled into mush, so had to dig around that to be able to eat it. I almost vomited. I got the dressings on the side. One was watery, and the other the right consistency. Sooo had to mix that too. Anddd the first one was so small i had to order 2 of them. Never again!!
- BBBilomar BlandonOct 30, 20251.0No me gustó como me atendieron esas señoras no tienen ni educación.. muy mala la atención..y la comida sin sabor..no lo recomiendo
Frequently Asked Questions About Pollo Tropical
What are the opening hours for Pollo Tropical in Fort Lauderdale?
Pollo Tropical is open every day from 10:30 AM to midnight, except it is closed on December 25th.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery. You can order online at https://order.pollotropical.com/menu/pollo-tropical-w-commericalft-lauderdale-fl?handoff=delivery.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and other Latin American dishes, featuring fresh 24-hour citrus marinated chicken and traditional recipes with a creative twist.
Is Pollo Tropical suitable for vegetarians?
Yes, Pollo Tropical offers vegetarian options on their menu.
Can I pay with credit cards at Pollo Tropical?
Yes, Pollo Tropical accepts credit cards including American Express, Discover, Mastercard, and Visa.
Does Pollo Tropical have wheelchair accessible facilities?
Yes, Pollo Tropical has wheelchair accessible entrances, parking, seating, and restrooms.
Does Pollo Tropical have parking available?
Yes, there is free parking available with both a parking garage and parking lot.
Are there any places nearby Pollo Tropical for wellness and beauty treatments?
Yes, nearby places include Tara Wellness Center and TM Custom Girdles, which offer massages, hair removal, and spa services, great for a relaxing appointment before or after your meal.
What are some nearby restaurants around Pollo Tropical?
Nearby restaurants include Honeybee Sweetery & Cafe, Andres Jamaican Kitchen, Monti's Italian Pizzeria Restaurant, and Wok N Lime, offering a variety of cuisines if you're looking to explore local dining options.
Where can I find nearby public services or convenience stores when visiting Pollo Tropical?
Nearby public services include Athena Bitcoin ATM for cash access, and convenience stores like 7-Eleven, as well as multiple gas stations including Chevron Station Fort Lauderdale and Mobil, useful for fueling your car or quick shopping needs.