Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.5
2,727 reviews
5 stars
1,064
4 stars
554
3 stars
371
2 stars
216
1 star
522
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers enjoyed the food, there were frequent complaints about cold meals, missing items, and inconsistent quality.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unresolved order issues.
Cleanliness
Some customers reported cleanliness issues, including sightings of pests and unsanitary conditions.
Staff Attitude
Several reviews mentioned unprofessional behavior from staff, particularly from management, leading to a negative dining experience.
- GGGary Glick6 days ago1.0The worst service ever it takes about 1 hour to get your food. And also the customer service and terrible. They give you the smallest amounts of food. It's not worth it no more so stop going there
- JMJuanPa MarimonDec 30, 20254.0Hay variedad de platos, los frijoles estuvieron excelentes!!! Las papas fritas son diferentes a las de un restaurante de fast food, y como la comida suele ser más casero, recomendadas. La atención debe mejorar, las personas que te atienden no suelen mirarte o hacerte caso. Debes tener paciencia. Los baños limpios. Es una buena opción para un almuerzo más cercano a la comida casera. Recomendado.
- JTJacob TristenDec 21, 20255.0Food was very good for price only downside Is that chicken was ready but steak beef and lemonade was on point
- JDJoab DelismeDec 20, 20255.0The best one in the town
- APAndjela Anne-Marie Mesidor PhilippeDec 15, 20255.0Their employees are not that friendly
Frequently Asked Questions About Pollo Tropical
What are the opening hours for Pollo Tropical in Fort Lauderdale?
Pollo Tropical is open every day from 10:30 AM to midnight, except it is closed on December 25th.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery. You can order online at https://order.pollotropical.com/menu/pollo-tropical-w-commericalft-lauderdale-fl?handoff=delivery.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and other Latin American dishes, featuring fresh 24-hour citrus marinated chicken and traditional recipes with a creative twist.
Is Pollo Tropical suitable for vegetarians?
Yes, Pollo Tropical offers vegetarian options on their menu.
Can I pay with credit cards at Pollo Tropical?
Yes, Pollo Tropical accepts credit cards including American Express, Discover, Mastercard, and Visa.
Does Pollo Tropical have wheelchair accessible facilities?
Yes, Pollo Tropical has wheelchair accessible entrances, parking, seating, and restrooms.
Does Pollo Tropical have parking available?
Yes, there is free parking available with both a parking garage and parking lot.
Are there any places nearby Pollo Tropical for wellness and beauty treatments?
Yes, nearby places include Tara Wellness Center and TM Custom Girdles, which offer massages, hair removal, and spa services, great for a relaxing appointment before or after your meal.
What are some nearby restaurants around Pollo Tropical?
Nearby restaurants include Honeybee Sweetery & Cafe, Andres Jamaican Kitchen, Monti's Italian Pizzeria Restaurant, and Wok N Lime, offering a variety of cuisines if you're looking to explore local dining options.
Where can I find nearby public services or convenience stores when visiting Pollo Tropical?
Nearby public services include Athena Bitcoin ATM for cash access, and convenience stores like 7-Eleven, as well as multiple gas stations including Chevron Station Fort Lauderdale and Mobil, useful for fueling your car or quick shopping needs.