Service Quality
Service quality varied significantly; while many praised individual servers like Melinda, Sharelyn, and Carlos for their attentiveness and friendliness, others reported poor service, including long waits and inattentive staff.
Food Quality
Food received mixed reviews; while many customers enjoyed the flavors and variety, some expressed disappointment with specific dishes and overall food quality.
Atmosphere
The atmosphere was frequently described as lively and enjoyable, with good music and a vibrant vibe, making it a popular spot for celebrations.
Staffing Issues
Several reviews noted issues with understaffing, leading to slow service and inconsistent experiences, particularly during busy times.
Pricing Transparency
Customers expressed frustration over the automatic 20% service charge, with some feeling it was not adequately communicated or justified given the service received.