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Dunkin' Zero
Brand Certified

Dunkin'

3.2
(854 reviews)

Business Details

(754) 324-5140
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Fort Lauderdale, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
901 W State Rd 84, Fort Lauderdale, FL
33315, United States

Hours

Reviews

3.2
854 reviews
5 stars
313
4 stars
142
3 stars
86
2 stars
47
1 star
266

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and dismissive behavior from staff, leading to a poor customer experience.

Order Accuracy

Many customers reported issues with incorrect orders and substitutions, causing frustration and dissatisfaction.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty restrooms and food preparation areas.

Management Issues

Complaints about management's attitude and handling of staff and customer interactions were prevalent, indicating a need for better leadership.

Mixed Food Quality

While some customers enjoyed the food, many reported receiving stale or poorly prepared items.
  • JC
    Jeremy Corkhill
    6 days ago
    1.0
    Dear god this morning took 30 minutes to get an iced coffee. The worst part was I am lactose intolerant and asked for oat milk, well I guess I got whole milk because I was in the bathroom for an entire 3 hour flight. Do yourself a favor there’s another coffee place near gate E6 go there!
  • MC
    Mary Crespo
    Feb 13, 2026
    1.0
    I simply asked this lady to change her glove and she was so rude and throw my box of donuts on the counter and walked away. She made another employee assist me. I WILLL NEVER GO BACK TO THIS LOCATION!!!
  • MW
    Martesha Williams
    Jan 28, 2026
    1.0
    On multiple occasions, one of the drive-thru employees has been rude and dismissive while I was simply placing my order, as if I was inconveniencing him. During my most recent visit, I ordered a medium hot matcha with almond milk and butter pecan sweetener, but was given a latte instead. When I politely let the employee know the drink was incorrect, he began yelling at me, insisting that I ordered a latte, and continued screaming inside the store. It was disrespectful and completely unacceptable. This is not the first issue. On another visit, I politely asked if he heard me when I requested blueberry flavor in my matcha, and he responded rudely, saying I didn’t need to ask him “ten times.” At no point was I disrespectful. When I told him I would be reporting his behavior to corporate, he responded, “Good, go right ahead.” He claimed his name was Michael Justin, though I’m sure that he probably lied about his name. No customer should be treated this way for simply placing an order or asking for it to be made correctly. I truly hope management addresses this behavior. I won’t ever go back to that location again.
  • AG
    Alcides Gonzalez
    Jan 26, 2026
    1.0
    Wow!! I ORDERED A LARGE ICE COFFEE, AND WHILE I WAS ZIPPING IT IN THE CAR,I FELT SOMETHING CHUNKY IN MY MOUTH,THOUGHT FIRST IT WAS A ICE,BUT IT FELT WEIRED,TOOK IT OUT OF MY MOUTH, AND IT WAS A ROACH YES A THIN FAT ROACH WAS IN MY MOUTH! IM 54 BEEN AROUND THE WORLD,NEVER THOUGHT THIS WAS POSSIBLE!! HOW GROSSE
  • WW
    willwill42
    Jan 21, 2026
    1.0
    Worst service I’ve ever had at a Dunkin. They denied the senior citizen discount. The push the sale of an additional donut by screaming at me. And manager/owner has a poor attitude

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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