Numerous reviews highlighted rude and unprofessional behavior from staff, particularly management, leading to a negative customer experience.
Food Quality
Customers frequently reported issues with food quality, including incorrect orders, undercooked items, and poorly prepared meals.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and restrooms, contributing to a negative impression.
Service Speed
Many customers experienced long wait times for orders, both in the drive-thru and inside the restaurant, often with little acknowledgment from staff.
Pricing Concerns
Customers expressed dissatisfaction with high prices relative to the quality and portion sizes of food, leading to feelings of being overcharged.
CC
Chris Crabtree
Oct 24, 2025
5.0
Love dq
JJ
JustExisting
Oct 24, 2025
1.0
I ordered a chicken strips sandwich combo large size. The combo was $10.29. They charged me $4.49 for a large fry and an additional $4.49 for a large Coke. So the total for just the combo was $20!!! That’s absolutely ridiculous and unacceptable. I will not be coming here anymore. These fast food chains like Dairy Queen, who price gouge need to be put out of business.
LR
Lacrisha Rogers
Oct 10, 2025
1.0
This Dairy Queen was my favorite location to go to until the night of Oct.9th, 2025 at about 1030pm, I was out DoorDashing with my sister( she is the dasher), the manager on shift was very rude and disrespectful, she walked inside to pick up the customer’s order unbeknownst that she wasn’t supposed to walk inside the store(the door was unlocked by the way) and he immediately started yelling at her to get out, she was trying to explain to him that she just was trying to get a customer’s order but he was yelling saying that she wasn’t supposed to be inside but had the door been locked she wouldn’t have been able to walk inside, as a manager you don’t tell a hard working person to go work for a dollar tip or brag about how much you make just because a person is DoorDashing, it’s quite disgusting and unbelievable that Dairy Queen would allow someone like this to run their restaurant, I will never shop here again and I will be reaching out to corporate about this manager
SD
Shimika Daniels
Oct 10, 2025
2.0
I am writing to formally file a complaint regarding an incident that occurred at one of your locations. On 10-09-2025, I visited the store a little after 10:10 PM as a DoorDash driver to pick up an order. The front door was completely open, so I entered the restaurant to collect it.
Immediately upon entering, the Manager on duty began yelling at me, stating that the inside was closed and he could not assist me. I understood that policy was being enforced, and that in itself was not the issue. The problem was the way in which it was handled. Instead of speaking respectfully, the Manager continued shouting at me in front of other staff. When I asked why he was yelling, his only response was, “This is how I talk.”
He then went further and insulted me by saying I should “get my poor DoorDash working out of his store” because I “only make a dollar anyway.” This was not only unprofessional but also highly offensive and degrading. His comments made me feel belittled and discriminated against.
I am a licensed aesthetician and also own two other businesses. While my professional background should not matter in this case, I share it to emphasize that no customer or delivery driver regardless of their occupation should ever be treated in such a disrespectful manner.
It is deeply disappointing that someone in a managerial position is representing Dairy Queen in this way. I have already reported this incident to DoorDash as well, but I felt it was important that Dairy Queen leadership be made aware. I truly hope this matter is addressed, as no one should be subjected to this type of treatment at your establishments.
Do better, Dairy Queen.
BB
B
Sep 25, 2025
2.0
The workers here cant handle the pressure of a 5 car line. The older dude manager was having a mental breakdown lol. I came here as a doordasher and theyre rude to us dashers too. They dont prep the sauces properly so peanut butter sauce is like hard scooped regular peanut butter. Just drive up to the one north of it. 100x better. Ill never come back here as a customer.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the main specialties of Dairy Queen Grill & Chill in Fort Lauderdale?
The main specialties include Blizzard® Treats, Chicken Strip Basket, Grillburger®, soft-serve ice cream cones, shakes and malts, and DQCakes.com.
What are the operating hours of Dairy Queen Grill & Chill?
Monday to Thursday, it is open from 10:30 AM to midnight; Friday and Saturday from 10:30 AM to 1:00 AM; Sunday from 12:00 PM to 1:00 AM.
Does this Dairy Queen location offer drive-thru and seating?
Yes, the location offers both drive-thru service and seating for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible for children and wheelchair users?
Yes, it is family-friendly, welcomes children, provides booster and high chairs, and is wheelchair accessible.
Can I order online or use mobile deals at this Dairy Queen?
Yes, you can order online via their website, and there are mobile deals and a mobile ordering & rewards program available.
What is the address and contact number for Dairy Queen Grill & Chill?
The address is 5810 N Federal Hwy, Fort Lauderdale, FL 33308-2631. The main phone number is +1 954-776-1432.
Which nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby places include Seiler Animal Hospital if you are visiting a vet, HearUSA for hearing aid services, or Red Lobster if you want a seafood meal after your visit.
Is there any nearby urgent care clinic for medical needs close to Dairy Queen Grill & Chill?
Yes, Urgent Care Fort Lauderdale: Dr. G's Urgent Care is nearby if you require urgent medical attention.
What fitness or recreational options are close to this Dairy Queen location?
The Office, a gym and boxing class venue, is close by for fitness and sports activities.
How can nearby services like RushMyPassport or Tropical Financial Credit Union assist customers around Dairy Queen?
Customers can handle travel document needs at RushMyPassport in FedEx Office and financial services like banking or mortgages at Tropical Financial Credit Union conveniently near Dairy Queen.