Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.6
2,002 reviews
5 stars
908
4 stars
365
3 stars
206
2 stars
114
1 star
409
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers enjoyed the food, there were consistent complaints about the quality, including dry chicken and burnt sides.
Service Issues
Numerous reviews highlighted poor service, including incorrect orders, slow service, and unhelpful staff.
Inconsistency
Customers reported frequent issues with missing items in orders and varying food quality, leading to disappointment.
Positive Experiences
Despite the negatives, several customers praised the food and service, indicating that some visits were enjoyable.
- YIYouMakeIt I'LL REVIEW IT6 days ago1.0AVOID THIS LOCATION. Service is slow if you order inside. Drive thru is normal speed but beware you will be missing items or you will be given bad quality food. I was given a "whole chicken" unfortunately this chicken was missing both chicken breast and a thigh. And too make matters worse, they serve you plantains that are burned pass the point of no return. I recommend asking for your receipt, they tend to purposefully not give it to you at the window. I guess you can't complain if you don't have proof of purchase. Do yourself a favor and avoid this location.
- RVROSBERT GERMAN RAMIREZ VARGAS6 days ago3.0Mas fama que calidad
- MRMark RutledgeJan 4, 20264.0Decent food for the price, better than the typical fast food restaurants in my opinion.
- ICIvis CastanedaDec 20, 20251.0Terrible la comida el arroz súper malo y el trato pésimo!!!
- PSPatrick SDec 16, 20255.0The food was great and fast, I'm not sure for why the scores at this location are low, might be hard to keep up during busy times but everything was great for us.
Frequently Asked Questions About Pollo Tropical
What are the regular operating hours for Pollo Tropical in Florida City?
Pollo Tropical in Florida City is open daily from 10:00 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery with hours from 10:00 AM to 11:30 PM daily. You can order online via their delivery URL.
Where is Pollo Tropical located in Florida City?
Pollo Tropical is located at 404 SE 1st Avenue, Florida City, FL 33034, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American cuisine, specializing in citrus marinated grilled chicken, Mojo roast pork, and other traditional dishes with a creative twist.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards. Mobile NFC payments and debit cards are also accepted. Cash is not required.
Is Pollo Tropical wheelchair accessible and family-friendly?
Yes, Pollo Tropical has wheelchair accessible entrances, parking, seating, and restrooms. They welcome families and children, offering high chairs and a children's menu.
Does Pollo Tropical have onsite seating and takeout options?
Yes, Pollo Tropical offers onsite seating as well as takeout, delivery, and curbside pickup options.
Which nearby hotels can guests visit when dining at Pollo Tropical?
Nearby hotels include Travelodge by Wyndham Florida City/Homestead/Everglades, Travelodge, and Best Western Gateway to the Keys, ideal for guests visiting the area.
What nearby dining options are available around Pollo Tropical?
Nearby dining options include Denny's for breakfast and brunch, McDonald's for fast food, and Subway for sandwiches, providing variety around Pollo Tropical.
Are there any notable parks near Pollo Tropical for outdoor activities?
Yes, Biscayne National Park and Big Cypress National Preserve are nearby. Visitors can enjoy these parks before or after dining at Pollo Tropical.