Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.6
1,987 reviews
5 stars
899
4 stars
363
3 stars
204
2 stars
114
1 star
407
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the freshness and taste, while others reported dry or burnt items.
Service Issues
Frequent complaints about poor service, including wrong orders, slow response times, and unhelpful staff.
Inconsistent Experience
Customers noted inconsistencies in food availability and portion sizes, leading to dissatisfaction.
Cleanliness
Concerns raised about cleanliness and maintenance of the dining area.
Value for Money
Some customers felt the prices were too high for the quality and portion sizes received.
- RYRubén J. YángüezNov 9, 20255.0Delicioso pollo asado con Tostones. Great service at the desk, very friendly and serviceable.
- RDRolando DominguezOct 24, 20254.0The food was good and the service was also good and fast. Good job.
- RSRachel SharonOct 21, 20251.0Shitty service, got my order wrong then had a bad attitude for getting the order wrong! On top of that they forget all my sauces and utensils. How do you forget the signature Do better!!!!!
- LVLR ValeroOct 14, 20251.0Todo lo de los rewards es pollo tropical es una estafa. Eso funcionaba antes, desde hace ya 1 o 2 años las cuentas no funcionan. Cuando finalmente logras recuperarlas te dicen en el lugar que no tienes cuenta asociada a tu teléfono, ni enseñando el código de scaneer para tu cuenta. Que ya ellos no scanean, en fin. MENTIRAS Y ENGAÑOS.
- DHDomingo HernandezSep 14, 20251.0Fried plantains were burnt and tasted terrible
Frequently Asked Questions About Pollo Tropical
What are the regular operating hours for Pollo Tropical in Florida City?
Pollo Tropical in Florida City is open daily from 10:00 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery with hours from 10:00 AM to 11:30 PM daily. You can order online via their delivery URL.
Where is Pollo Tropical located in Florida City?
Pollo Tropical is located at 404 SE 1st Avenue, Florida City, FL 33034, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American cuisine, specializing in citrus marinated grilled chicken, Mojo roast pork, and other traditional dishes with a creative twist.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards. Mobile NFC payments and debit cards are also accepted. Cash is not required.
Is Pollo Tropical wheelchair accessible and family-friendly?
Yes, Pollo Tropical has wheelchair accessible entrances, parking, seating, and restrooms. They welcome families and children, offering high chairs and a children's menu.
Does Pollo Tropical have onsite seating and takeout options?
Yes, Pollo Tropical offers onsite seating as well as takeout, delivery, and curbside pickup options.
Which nearby hotels can guests visit when dining at Pollo Tropical?
Nearby hotels include Travelodge by Wyndham Florida City/Homestead/Everglades, Travelodge, and Best Western Gateway to the Keys, ideal for guests visiting the area.
What nearby dining options are available around Pollo Tropical?
Nearby dining options include Denny's for breakfast and brunch, McDonald's for fast food, and Subway for sandwiches, providing variety around Pollo Tropical.
Are there any notable parks near Pollo Tropical for outdoor activities?
Yes, Biscayne National Park and Big Cypress National Preserve are nearby. Visitors can enjoy these parks before or after dining at Pollo Tropical.