Pizza Hut

Reviews

• RH

  Rhonda H

  Nov 17, 2025
  5.0
  I ordered a pizza and soda to be delivered for a friend in Chicago (I live in Florida). DoorDash picked up the order for delivery. I stated in the instructions that my friend was disabled and needed to call her upon arrival (I left her number in the instructions). The delivery driver did not follow the instructions. Instead he called me, in Florida. I informed him to call the number in the instructions. He seemed to not understand what I was saying. At this point, I realized that he did not speak english and probably was unable to read english (probably explains why he called me instead of my friend). So she didn't receive the $30 worth of food. I called DoorDash and they refunded the amount, not directly to my debit card but to the Pizza Hut in which I placed the order. After receiving that information, I called the Pizza Hut. I spoke with the general manager, Tunisha, store #042561. She attempted to refund my money but the computer was rejected my debit card. So she contacted a Pizza Hut in Florida to see if they would honor the refund. They refused to do so. So after about a week of Ms. Tunisha's patience and diligence, she figured out how to refund the money to a different debit card. This young ladydemonstrated the true meaning of customer service and professionalism. She went above and beyond while keeping a calm and patient manner. I thank you because it's not about the money but more so about the experience. Thank you Ms. Tunisha
• RR

  Rosepetals01

  Nov 11, 2025
  2.0
  I’ve never been to the lunch buffet until recently. I think this location is much better for just take out or for menu ordering. The buffet is small and sits against a wall so only two people can really be there at the same time. I think it would be better utilized if both sides of the buffet is accessible (but there’s also a space issue at this Pizza Hut location. It’s just small) You can’t reach the pizzas in the back towards the wall without reaching directly over the front pizzas so lots of people have reached over the front food - long sleeves, dirt, hair etc. There’s just something about food that’s been reached over by lots of people Whatever they may have on them or their clothes can fall into the food. There seemed to be a full restaurant of buffet-goers so the food ran out fast but was very slow to be replenished so most of the buffet sat empty. Lastly, As I was leaving I noticed a kitchen employee outside in the back sitting in her vehicle smoking. The vehicle door was open so I could see she was still wearing her apron and I think that is bad where sanitation is concerned if her job is preparing food. Please talk to your employees about the issue of wearing their aprons etc to the restroom or to smoke breaks. And if you have a way to better organize the buffet system it may help a lot for both staff and customers.
• EM

  Elle M

  Oct 29, 2025
  2.0
  Was really excited to take our 4 year old to her first pizza buffet , but this place was seriously lacking , got there about 11:30am, the dining area is tiny , they brought the pizzas out so slow that the customers had to take turns letting others get pizza , they only brought out 1 pepperoni pizza In the 30 mins we were there. , thankfully a older gentleman heard my daughter talking about how she wanted pepperoni, he left the last 2 pieces for her and he set down empty handed .. honestly I don't know why they function the buffet this way.. seems like a simple fix to me , the pasta was so dry , same as the cinnamon sticks there was no salad . . The whole experience was really a bummer , and I think they could easily do so much better
• DB

  DevDev BoomBoom

  Oct 19, 2025
  1.0
  Ordered two pizzas, breadsticks & wings for delivery. Got two pizzas with white sauce (didn’t ask for that) & no wings, breadsticks with no sauce. Called to figure out what’s going on and the automated line said no one is there. Called about an hour before closing.
• EM

  Ellie Mitchell

  Oct 18, 2025
  3.0
  Had a really early morning the other day and went to Pizza Hut for their $10 lunch buffet just after 11. So, the buffet had just opened and we were the only folks there. We were greeted warmly and asked to pick out our own seat and the server came right over. I had a clear bottle of water on me and was told I can't bring outside beverages. So, I said okay - no problem, I'll just order a water. I was then asked to remove the water bottle from the table and required to drink their free water. This doesn't sound like a big deal, but I enjoy water and I hate the taste of most restaurants tap water. I'd understand if I brought a soda or a Gatorade or anything flavored, taking potential money from their lunch profits...but I was a bit perplexed about me drinking my own water....and instead ordering a free water there. Anyways, the buffet is extremely small (like maybe one person up there at a time) with a marinara sauce container, an Alfredo chicken pasta dish, a handful of bread sticks and cinnamon sticks and it also had two pizzas out (cheese, pepperoni, veggie), one half eaten and both of them seemed to have been made at some point much earlier - both just barely warm. Not fresh for the 11 o'clock start of the buffet. By the time more folks came in, the pizza was gone quickly. I mean, for $10 it is what it is - great price, honestly. And it includes a really basic salad. We ate what was available to us initially but noticed that after 40 minutes or so pasted, finally, four new fresh pizzas were provided. Alternative thin crust and traditional crust of cheese, pepperoni, meat lovers, veggie, and a beef and onion one. Since the slices are cut so thin we grabbed a fresh slice to end our visit. Super fresh, piping hot, tasted substantially better. I guess the key is not to come at opening and hope that when you come closer to noon that a whole bunch of people aren't there so you don't have to wait around for food, since it took so long for fresh pizza to be provided. Would I come back? Probably.

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