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Dunkin'

3.1
(325 reviews)

Business Details

(239) 301-3784
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Estero, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
20290 Grande Oak Shoppes Blvd, Estero, FL
33928, United States

Hours

Reviews

3.1
325 reviews
5 stars
125
4 stars
43
3 stars
19
2 stars
20
1 star
118

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported frequent mistakes with their orders and poor customer service, including rude staff and long wait times.

Staff Behavior

Several reviews highlighted concerning behavior from specific staff members, including rudeness and unprofessionalism, which made customers feel uncomfortable.

Inconsistent Quality

Customers expressed dissatisfaction with the quality of food and drinks, noting issues such as stale products, incorrect orders, and items not prepared as requested.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and excellent service, indicating that there are positive experiences to be had.
  • RL
    Ryan Lake
    Feb 6, 2026
    1.0
    Save yourself from having to go back in and have them remake your order to fix their mistakes. Go to the one down the road.
  • RD
    Richard Dodge
    Jan 22, 2026
    5.0
    Nice in/out access
  • GS
    Gertrude Shultz
    Dec 17, 2025
    1.0
    I have visited this location numerous times. Most visits the staff have been pleasant even when there has been a mistake, with the exception of one young gentleman. With every interaction I have had with this tall blond young man he has become more disrespectful and rude. The last few times he has waited on me he has appeared to be under the influence of some kind of substance. His behavior is concerning and well just down right Scary at times. He is disrespectful and rude. He has used foul language towards me and appears agitated. He makes me feel very nervous and uncomfortable. Its a shame that a young man feels that it is ok to treat not only a customer but an elderly women in such a manner. I feel I should be treated with a smile and given respect when I come in to get my coffee. I will be looking for a new establishment to frequent if this continues.
  • EE
    Erica
    Dec 17, 2025
    1.0
    I’ve come here a lot over time and usually service is good. I don’t know what happened this time but i don’t even feel comfortable going back. I came in on monday and was helped by this tall kid with blonde hair, he made me really uncomfortable and i don’t even want to come back after. Coming from an elderly woman ive been around long enough and seen enough to know what it looks like when someone is on the stuff. I take my granddaughter in here a lot and i don’t want her around those types of people. Never in my day would i have ever gone to work like that. He was acting extremely rude, agitated, and aggressive i didn’t feel safe being there with him. I come here expecting respect and i couldnt even get that. Very disappointed.
  • AB
    Abel B
    Dec 14, 2025
    5.0
    I just want to say thank you to Spencer and Germaine to care of our order and even though we were missing one of our sides and they went above and beyond to get it right and even gave us a complimentary coffee and even took care of my little pup with a pup cup! We appreciate the excellent service guys! Again thank you.

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Certified February 22, 2026Yext Knowledge Graph
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