Chipotle Mexican Grill

3.7
691 reviews
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About

Mexican Restaurant
Chipotle Shoppes at Coconut Point is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
22941 Lyden Dr, Estero, FL
33928, United States

Hours

Reviews

3.7
691 reviews
5 stars
338
4 stars
118
3 stars
53
2 stars
36
1 star
146

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional, particularly from management.

Food Quality

Many customers reported issues with food quality, including cold food, bland flavors, and unsanitary conditions.

Portion Sizes

Several reviews mentioned stingy portion sizes, with customers feeling they had to beg for adequate servings.

Cleanliness

Multiple customers noted that the restaurant was dirty, with unclean tables and unsanitary food preparation areas.

Inconsistent Experience

While some customers had positive experiences, many others reported significant inconsistencies in service and food quality.
  • DA
    Dayenne A
    3 days ago
    3.0
    only one guy working every time, all the ingredients and does everything by himself. Then there is this lady with glasses, who just stands there and stares at people, every single time 😂😂. It’s just annoying to be honest. Everyone is working, local full of people and she just stares and stands and messes things up, and talks about her life. And you can see the employees and the other people just don’t care about the conversation. She should really put her hand to work and stop gossiping around What is her purpose there anyway? Because she doesn’t touch a bag or an ingredient. Oooh and let’s not forget that last time , there was a mosquito in the bowl!!! ***DISGUSTING*** and I don’t know why I have a feeling that it was placed there, right on top of the sour cream and by whom as well. I really think a general manager should check the cameras and be on top of the girl with glasses because she messes up the team. Reading the previous reviews, seems like I am not the only person that found either hair or mosquitoes in/on the food and also not the only person complaining about the same employee. INTERESTING!!
  • JC
    John Carlson
    6 days ago
    5.0
    Steak is good
  • MA
    Maxwell Adams
    Jan 1, 2026
    5.0
    Better than the chipotle by college by a mile
  • SD
    Shaun D
    Nov 19, 2025
    2.0
    My first visit to a Chipotle and definitely my last. First of all my wife has a gluten allergy and when we mentioned this to our server it became apparent he had no idea what we were talking about. Thats not his fault, it just comes down to a lack of training but food allergens are important so training is paramount. We were given a card by the manager which explained what my wife could and couldn't eat but by then we had lost our place in the queue. Secondly, no chicken unless we were prepared to wait another fifteen minutes. Thirdly, the food was cold, all of it. I couldn't be bothered to wait in line to complain so we left and ate somewhere else. Don't waste your time and money here.
  • DS
    Devin Soper
    Nov 17, 2025
    1.0
    Absolutely horrible experience every time we have visited the store. We operate a large contracting company and all staff have had horrible experiences, especially with the GM Maria having horrible attitudes throwing food all over the place creating a very messy dish with very uneven portions. She has such a negative attitude that she will just walk away in the middle of making your order and let somebody else deal with you. Upon getting home, my food was smashed. Be careful when choosing chipotle do not choose this location as the GM is very unprofessional and if you have young kids, do not eat here as they do not cook the rice correctly as you will have issues with the kids eating burnt Hard very pokey rice/Food As we have also found hair and other items in the food that should not be. Chipotle is great just choose a different location.

Frequently Asked Questions About Chipotle Mexican Grill

What is Chipotle Mexican Grill at Shoppes at Coconut Point known for?

It is a fast-casual restaurant chain offering customizable burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients and no artificial additives.

What are the operating hours of Chipotle Mexican Grill at this location?

The restaurant is open daily from 10:45 AM to 11:00 PM.