Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including rude staff and long wait times, particularly in the drive-thru.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food.
Food Quality
Customers expressed dissatisfaction with food quality, citing cold or stale items and overall decline in standards.
Positive Staff Interactions
Some employees received praise for their friendly service, creating a positive experience for certain customers.
Management Concerns
Several reviews mentioned issues with management, including unprofessional behavior and lack of customer service training.
MC
Marc Carter
4 days ago
5.0
Graet experience for a McDonald's
BR
Bill Riley
Dec 20, 2025
2.0
I'm sorry but I just can't bring myself to justify a good review. I dislike the ordering process ( no human interaction), the prices are getting ridiculous, and the food quality is disgusting. Bring back the old Micky Ds and maybe I'll come back.
AR
Annie K. the Realtor
Dec 19, 2025
3.0
I consistently use this bathroom after bringing my dog to the Achieva dog park in Dunedin, Florida. It’s under control, but not the nicest McDonald’s I’ve ever been to.. it’s usually clean enough but not sparkling and the service is usually fast enough if you want to go through the drive-through and get a coffee 😘
CF
Chelsea Fischer
Dec 17, 2025
1.0
Horrible guest services, came here this morning to get my four year old a chocolate milk, hash, brown, and a sausage biscuit and then for myself number two with an iced coffee. They told me that the total was just over nine dollars so in my mind, they got everything I ordered I guess I can’t comprehend that it would be more than basically $10 so I get to the window and I noticed that my iced coffee and my hash brown is not in the bag and the lady at the window said you didn’t order that and I said yes I did and she said where’s your receipt and I said the guy the window did not give me a receipt as I’m trying to pull up my McDonald’s app seeing if the receipt is electronic she’s telling me that I didn’t order that in my mind. I’m thinking for $10 that’s not all my food she goes. We’re getting the receipt now so I’m thinking OK I’ll just pay the difference if The guy at the window didn’t hear me say number two with an iced coffee she then Hand me the receipt my number two was not on there. They only rung me up for a sausage egg McMuffin and I go OK can you guys please give me a hash brown and iced coffee? I will pay the difference and she goes no you need to go back around by the way the line is full 9:30 AM. I said are you kidding me? You guys are the ones that didn’t hear me say this is what I wanted. I’m willing to pay for it. I’m not asking for anything for free and she goes. Nope you gotta go back around. I said I want to talk to a manager then I hear someone saying well. I’m not the manager and then a lady peeks her head around the corner and says you didn’t pay for it. I said I’m not asking for anything for free. You guys didn’t hear me order it even though he repeated me saying I wanted an iced coffee with my number two and then she proceeded to tell me she was the manager and that I needed to go back around that they don’t have a cash register at the second window. So you’re telling me you forgot to bring up my food then argue with me and then tell me I need to go back around instead of just making me the iced coffee and the hash brown why someone runs my card to the register absolutely insane customer service absolutely insane how it was treated. I will never be back to that location and the management really needs to get retrained.
JH
James Hutton
Dec 6, 2025
1.0
I recommend any other restaurant besides this one.
No condiment stand, no refill station, no friendly staff. This doesn’t even feel like a restaurant anymore. I know fast food restaurants aren’t supposed to be the nicest, but do I really have to stand in line for a refill or to ask for ketchup packets that they forgot to give me? Apparently so. The food has become way too pricey for the taste, quality (or lack thereof) and overall feel of the inside of the restaurant. Bathrooms were disgusting, staff was very robotic. No “thank you,” “you’re welcome” when I said thank you, or even have a nice day. Very sad to see the baseline for work ethic for this multi billion dollar corporation.