Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.9
1,510 reviews
5 stars
729
4 stars
338
3 stars
178
2 stars
93
1 star
172
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about dry, overcooked chicken and poorly prepared sides.
Customer Service
Service quality varied significantly, with some customers praising friendly staff while others reported rude or unhelpful interactions.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Overall Experience
While some customers enjoyed their meals and praised specific staff members, many expressed disappointment with their experiences, indicating a decline in service and food quality.
- MFMónica Fernández2 days ago2.0Ha decaído mucho, en todos los sentidos. Vi a un cocinero sin guantes chupandose los dedos.
- ARAlice Louise RosaNov 11, 20251.0I ordered churrasco ALL THE WAY and they gave me this. This is ridiculous, I paid extra for nothing!!!!! I want a refund!!
- TDThorsten DehnerNov 1, 20251.0I ordered drive through, 2 boneless chickenbreasts, yellow rice, beans and 1 order of Plantains....when coming home we opened the bag, lots of yellow rice, the black bean container was half empty, not 2 chicken breasts but 1 breast cut in half make it look like 2...and the $4.99 plantains were missing !!! Despite window server Elischama Emp # 470660 confirming my order prior to accepting my money...OPEN AND CHECK YOUR ORDER PRIOR TO DRIVING OFF !!!!
- SSSmarcianteOct 26, 20253.0I order white meat chicken dinner with rice and beans, got home and found 1 thigh. More worried about their cell phones than service.
- BABryan AguilarOct 19, 20251.0Bad service. I try to take a good food like my lunch and they said me to rude that i wrong and said that my order its OK. When I dont have all my food. Never I come back here. Pd in the picture its a trio plate and they said that not have anything. No pork, no steak, no sauce. And they give me that
Frequently Asked Questions About Pollo Tropical
What are the regular opening hours for Pollo Tropical in Delray Beach?
Pollo Tropical is open every day from 10:30 AM to 12:00 AM (midnight).
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service. You can order online at https://order.pollotropical.com/menu/pollo-tropical-s-militarydelray-beach-fl.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American cuisine, featuring dishes like grilled chicken marinated in citrus and mojo roast pork.
Is Pollo Tropical suitable for families and children?
Yes, Pollo Tropical welcomes families and children and even has a children's menu available.
What payment methods does Pollo Tropical accept?
Pollo Tropical accepts major credit cards including American Express, Discover, Mastercard, and Visa.
Does Pollo Tropical provide options for takeout and curbside pickup?
Yes, Pollo Tropical offers takeout, curbside pickup, and no-contact delivery services.
Are there any nearby urgent care or medical centers around Pollo Tropical?
Yes, MD Now Urgent Care is nearby, providing convenient options for medical attention before or after your visit.
Where can customers find banking services close to Pollo Tropical?
Several banks are nearby including Transcapital Bank, Fifth Third Bank & ATM, Power Financial Credit Union, TD Bank, PNC, and Wells Fargo Bank, making it convenient for customers to handle banking needs before or after dining.
What nearby food options are available around Pollo Tropical?
Nearby food choices include Burger King, Lindburgers Delray Beach, Taco Bell, It's Just Wings, and McDonald's, providing a variety of fast food and casual dining options.
Does Pollo Tropical have wheelchair accessibility and other amenities for visitors?
Yes, Pollo Tropical provides wheelchair accessible entrances, parking, seating, and restrooms. It also has high chairs and free parking, welcoming all guests including families.