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McDonald's

3.4
(3686 reviews)

Business Details

(850) 892-5226
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2370 US Hwy 331 S, Defuniak Springs, FL
32435, United States

Hours

Reviews

3.4
3,686 reviews
5 stars
1,258
4 stars
755
3 stars
655
2 stars
323
1 star
695

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported problems with order accuracy and slow service, particularly during peak hours.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty restrooms and dining areas.

Food Quality

Customers frequently mentioned receiving cold or improperly prepared food, with some expressing disappointment in the overall quality.

Staff Attitude

While some employees were praised for their friendliness, others were noted for being rude or unhelpful, indicating inconsistency in customer service.
  • SY
    stevie Young
    5 days ago
    2.0
    Sloww
  • EL
    Elizabeth Lane
    Feb 23, 2026
    1.0
    I placed a mobile order at McDonald's and had a disappointing experience. When I arrived at the drive-thru, my order was not properly checked in, and I was initially handed someone else’s food. On top of that, my caramel frappé was made incorrectly. I ordered it with no whipped cream, but it came with whipped cream anyway, and the caramel was only drizzled on top instead of being blended into the drink. Mobile ordering is supposed to make things quicker and more accurate, but this visit was neither. I hope the team can improve attention to detail and accuracy, especially with mobile orders.
  • DS
    Dylan Surname
    Feb 7, 2026
    1.0
    Took longer than it should, didnt event get what I ordered the way I ordered even after double ch3cking at the first window. Waste of time and money dont go there.
  • GB
    Gerard Brown
    Jan 27, 2026
    5.0
    McDonald's is one of my favorite restaurants to eat on the go !.
  • CM
    Carlana Martineck
    Jan 17, 2026
    3.0
    No clean towels available. Lobby personnel didn't even know they had clean towels - first module in training. So needless to say lobby is NEVER clean...multiple visits. Shift manager clueless and cussing about customers banging on third drive thru window. Very poorly managed and terrible customer service. Recommend skipping this location due to cleanliness and total lack of training - haven't seen a double folded bag in YEARS at this point and customer service is non-existent. No greetings, no thank you, no smile. Its all gone folks

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's in Defuniak Springs?

McDonald's in Defuniak Springs is open daily from 5:00 AM to 11:00 PM.

When is the drive-thru service available at this McDonald's location?

The drive-thru is available every day from 5:00 AM to 11:00 PM.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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