Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
2,175 reviews
5 stars
981
4 stars
463
3 stars
280
2 stars
122
1 star
329
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for its flavor and freshness, particularly the chicken and rice dishes.
Service Issues
Many reviews highlighted consistent problems with order accuracy and slow service, especially during busy times.
Customer Service
While some staff members received positive mentions for their friendliness, others were criticized for rudeness and poor handling of customer complaints.
Cleanliness Concerns
Several customers reported unsanitary conditions, including bugs in food and dirty prep areas.
Order Fulfillment
Frequent complaints about missing items in orders and difficulty in contacting the restaurant for corrections.
- ARAdam Roberts6 days ago3.0close to my work but damn can they ever get an order right? every time we order there is something wrong or missing. triple check your order before leaving and don't ever get delivery. you'll be mad
- GJG JNov 17, 20255.0Frecuento este lugar muy de seguido y siempre tengo una experiencia muy satisfactoria, la comida, la presentación y el orden de lo mejor , además el servicio que siempre me brinda la manager la sra patricia es excelente y muy profesional, recomiendo esta locación 100%.
- RMROB M.Nov 17, 20253.0They used to have really good food and the steak.But I went there to the other day.The steak was harder than chinese arithmetic won't be going there anymore
- DWDiamondDave WNov 17, 20251.0This location always runs out of pineapple sauce when we try to get their $15 family deal being a club member it really is getting annoying about ready to boycott pollo tropical period!!
- RLReina LandaetaNov 8, 20251.0Chicken sizes are ridiculously small, they give you pounds of rice with barely any chicken and the service is terrible, extremely rude people.
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical in Deerfield Beach?
Pollo Tropical in Deerfield Beach is open daily from 10:30 AM to midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery. You can order online at https://order.pollotropical.com/menu/pollo-tropical-s-military-trdeerfield-bch-fl/
Where is Pollo Tropical located?
Pollo Tropical is located at 1051 S. Military Trail, Deerfield Beach, FL 33442, USA.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes, with fresh 24-hour citrus marinated grilled chicken and traditional sides like black beans and rice.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, and Visa credit cards, as well as debit cards and mobile NFC payments.
Does Pollo Tropical have amenities for families and accessibility?
Yes, Pollo Tropical welcomes families and children, has high chairs, wheelchair accessible entrance, parking, seating, and restrooms.
Is Pollo Tropical open on holidays?
Pollo Tropical is closed on December 25, 2024, for the holiday.
What nearby places can I visit before or after dining at Pollo Tropical?
Nearby you can visit Wok N Roll for Asian cuisine, Nails & Spa for beauty services, and Parthenope Ristorante & Pizzeria Napoletana for Italian food, providing diverse options to complement your visit.
Are there convenient banking and financial services near Pollo Tropical?
Yes, Chase Bank and Chase ATM are located nearby, making it easy to access financial services during your visit to Pollo Tropical.
What nearby retail and service businesses can be helpful when visiting Pollo Tropical?
The UPS Store 3646 for shipping needs, KeyMe Locksmiths for key services, and Walmart Neighborhood Market Deerfield Beach for groceries and pharmacy are conveniently close to Pollo Tropical.