Jimmy John's

Reviews

• HG

  Holly Gandy

  Jan 3, 2026
  1.0
  Jimmy John's on Ridgewood will never receive another dollar from me. I've given this location a few chances and this is really the straw that broke the camels back for me. 1. Last time I went, the employee was CLEARLY on some type of drug, definitely a downer of some type. She took forever to answer at the call box, made me repeat my order about 5 times, had to have another employee come on the speaker to confirm what I wanted, AND STILL GOT MY ORDER WRONG. I pulled to the side to check my order because I feared it was messed up, and when it was I went back through the drive through to have them fix it, she said "well I'm the manger so I didn't make it." No apologies, just defensive and slurring her words when she spoke. The man who was working did apologize and remade my sandwich correctly. He was very nice. Maybe he should be the manager instead. This interaction was about 3 weeks ago. 2. Now, for today's order. I had a free original sandwich for my birthday reward. I ordered delivery of the pepe with light peppers, no tomato, add bacon. When I received my sandwich the delivery driver was very kind and I was ready to dig in. I realize before even unwrapping it that my sandwich is very thin/light but I normally don't get an original sandwich, my typical order is a club lulu so I chalked it up to it not being a specialty sandwich. Then, I unwrap my sandwich to discover the absolute saddest excuse for a sub that I have ever witnessed. It had 2 slices of meat, 2 slices of cheese, 2 measley peppers on each side, all topped with A FREAKING MOUNTAIN OF LETTUCE??? I didn't ask for extra lettuce. It was genuinely enough to make 2 more sandwiches. Once I removed the excess and put it back together, it was mostly bread at that point. The picture shown is only what I took off of one side. This is ridiculous. Yes, the sandwich was free, but I still paid the delivery fee and tipped the driver more than 20% for an even $10 order. $10 for this absolute disgrace of a sub. 3. I tried to place this review directly with the company through their website, but every time I try to upload the picture for proof, it deletes all my previously entered info. Clearly they want to make it as difficult as possible to send feedback so now it's coming to Google for the entire community to see. I always try to address negative reviews with the company directly and save my Google reviews for positivity but this was really just the last straw. DO BETTER. as someone who works in the food industry as well, I NEVER serve food that I wouldn't eat myself. I hope this review reaches the right people and changes are made at this location.
• MK

  Michael J Kelly

  Dec 10, 2025
  5.0
  Very loud rock music
• LT

  Lo Da Truth

  Nov 9, 2025
  1.0
  Ordered 3 full large sandwiches and they gave me no bag, just threw my sandwiches in the counter. Horrible customer service. And when I did ask for a bag they gave me a small bag instead of a large one. I put the sandwiches In the small bag and it instantly ripped. Horrible customer service. Went to this location about two years prior and they would not serve me because they said they could not break my $100 bill. Horrible customer service.
• BO

  Bri Ortiz

  Oct 26, 2025
  5.0
  I’ve ordered from this location so many times, I’m lucky enough it’s right down the street from my house. The staff at this location are all pleasant, helpful, fast, and hard working. My order is always correct and delicious. Keep up the good work Ridgewood crew, I appreciate all of you!!
• ED

  E D

  Oct 25, 2025
  2.0
  Very challenged drive through experience, missing items in order, and only 1 person appeared to be working. Great food, please help the staff put and fix staffing levels.