Pollo Tropical

Reviews

• HH

  heather harellson

  3 days ago
  1.0
  My fiancé and I just came through the drive through of this establishment. The closing time states 12:00 so we stopped in to grab a bite. To start off the woman taking our order was pretty rude and off putting with her tone and demeanor. Second of all, I tried to order the mango chiller drink and they said they broke down the machine already. Okay cool no biggie. But what got me is that my fiancé ordered a #2 and upon leaving and looking in the bag, it was just chicken, rice and beans. I wanted him to turn around but due to the lady who took our order, he did not. I tried to call but it goes straight to a customer service line which now I can see makes sense. Probably been a long night for the crew in there but I have worked in food service in high demand restaurants and I know that things can get hectic but it was pretty dead in there when we stopped by. I wouldn’t come back at night, maybe when the suns up people with a better mood and attitude about the job they chose will be in service and provide the food you pay for appropriately.
• TW

  Terry Watson

  3 days ago
  1.0
  I ordered the steak tropi cop bowl. The meat had a lot of the black stuff from the grill (carbonized grease) it made me and cause my blood pressure to sky rocket and made me vomit.
• TL

  T L

  Apr 21, 2026
  3.0
  I ordered two large Tropichop Bowls today with the works (all the vegetables) as I always do, and I only got the meat, rice, beans and a couple of small peas, a couple of tiny carrot pieces, and a couple of small red pepper pieces. There were no other vegetables in it. Usually, there are tomatoes, onions, corn, etc. This is not the typical experience I have always gotten and I am not happy with this order.
• CD

  Crystal Deshay

  Apr 14, 2026
  5.0
  Me and my family were visiting from Jacksonville and the food and service was so good we ate there two days in a row this past weekend Food was fresh and flavorful they were very friendly
• AA

  Adrian A

  Apr 13, 2026
  2.0
  We stopped on Sunday after shopping at Costco. The staff was polite & Service at the drive-through was as-expected. I am originally from South Florida and grew up eating Pollo Tropical. It used to be delicious. I was shocked to see this piece of charred thigh when I opened the container at home. I could not eat half of the thigh and leg simply because they were completely burnt. What happened to the pride in serving delicious, delectable chicken? I was originally sad that I forgot to ask for all dark meat in my 1/2 chicken meal, but the white meat was the only chicken I could eat without picking out charred chunks. Do better or this one will shut down like the Port Orange Pollo Tropical did years ago.

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