Chipotle Mexican Grill

Reviews

• JW

  Jhade Williams

  1 day ago
  1.0
  I did an online order and they messed up my order. Did not give me half of what I ordered(food wise on my burrito bowl). I reported it and instead of giving me a discount for my next meal or a free meal, their coordinator Joven, sent me an email for a free drink that does not cover the price nor my satisfaction.
• NA

  Nikolas Ambriz

  4 days ago
  1.0
  I’m from out of state. I love Chipotle But this was the worst chipotle experience I’ve ever had. I go in on a Friday and they’re missing food options well before they close So I decided to walk Out. I go in Saturday a day later and they’re still missing food options so what do I do again I walk out and go with something else. It’s Sunday I go in at 6 o’clock in the evening. I waited in line for about 15 minutes When I finally get up to order my food, they are again missing plenty of food options they don’t have guacamole. They don’t have chips and after I order a drink, they don’t even have ice. The guy that was making my bowl didn’t care to say a single thing to me And the girl who rang me up, shoved my food across the counter, as if it was some major issue for her. This is completely unacceptable. The service is one thing but not having food options let alone ice is ridiculous. Three days in a row. If you’re reading this just now, I never leave reviews and I would not come to the Chipotle if I were you go to Cane‘s or Chick-fil-A right around the corner
• MZ

  Mazarik Zataroni

  Feb 24, 2026
  1.0
  There are getting one star from me beause of very slow service. Line is out the door and wait time is more than 20 minutes per person. And on the busiest intersection. More like slowpotle.
• LG

  logan greene

  Feb 12, 2026
  1.0
  I walked into chipotle on my lunch break. I walked in there wasn’t any line. I was just waiting there for about 10 minutes waiting for somebody to serve me. It looks like they’re missing half the ingredients there. This is a terrible location to get chipotle it’s probably the worst service I ever received at this restaurant. I just got up and left. I won’t go back to that location.
• BP

  Brianna Pratt

  Feb 8, 2026
  1.0
  I am writing to formally express my dissatisfaction with the customer service I have repeatedly experienced at your Chipotle location on International Speedway Boulevard. Today marked my second encounter with the same team members, and unfortunately, the experience reaffirmed why I had intentionally avoided this location for several months. As a healthcare professional who serves the community daily as a pharmacy technician, I understand the pressures of customer-facing work. However, professionalism, fairness, and basic courtesy should never be optional. During my visit, the service I received was rushed, dismissive, and lacking patience. There was no greeting, no attempt at engagement, and no effort to provide a welcoming experience. What is most concerning is that this is not an isolated incident. Approximately six months ago, I experienced similar treatment from the same individuals. During that visit, a customer behind me received noticeably attentive and pleasant service, while mine was visibly substandard. Today, that pattern repeated itself. I was required to repeat myself multiple times, and I was met with visible attitude throughout the interaction. It felt less like poor service and more like collective disregard, particularly as I stood alone being served by four employees who displayed the same unprofessional demeanor. Despite the experience, I still chose to leave a tip—not because the service warranted it, but because I believe in demonstrating character even when it is not reciprocated. That decision was intentional and reflective of my values, not the service provided. Customer service should be consistent and impartial. No customer should feel singled out, rushed, or treated as an inconvenience. I hope this feedback is taken seriously and used as an opportunity to retrain staff and reinforce expectations around professionalism, respect, and equitable service. I would appreciate assurance that this matter will be addressed so that future customers do not encounter the same experience.

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