Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.5
1,019 reviews
5 stars
439
4 stars
166
3 stars
105
2 stars
61
1 star
248
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers enjoyed the food, there were numerous complaints about undercooked or burnt chicken, incorrect orders, and missing items.
Customer Service
Customer service experiences varied widely, with some praising staff for their friendliness and efficiency, while others reported rude behavior and poor communication.
Order Accuracy
A significant number of reviews highlighted issues with order accuracy, including missing items and incorrect meals, leading to frustration among customers.
Cleanliness
Several customers noted cleanliness issues, particularly with the dining area and bathrooms, impacting their overall experience.
Wait Times
Many customers expressed dissatisfaction with long wait times for food, both for dine-in and takeout orders, indicating a need for better efficiency.
- BSBrian SchneirNov 16, 20255.0Haila is a great worker. Very friendly. The meal was great and hot. Been here many times and never disappointed.
- SLS LNov 11, 20253.0When I went on the weekend the staff were all filling drive thru and to go orders. I was the only one in line, and I had to wait 10 minutes to order. The portions are small (except the rice). The chicken is very good. Pork had little flavor, and the steak was chewy, but tasty. I had to ask for the utensils and drinks, and plates individually, which I thought would be obvious after ordering. I probably won't be returning.
- AKAbi KurianNov 3, 20255.0I like to Thank Ashley A, Florida Catering Manager who was efficient and confident to arrange a catering order for 120 people in a VERY SHORT NOTICE. Special Thanks also to the 5780 S University, Davie, FL, Crew for having it ready on time without any confusion or mistakes, the food was more than sufficient the Chicken and the tropichop was delicious and all the attendees enjoyed it.
- MGMarquis GOct 23, 20251.0Terrible customer service. Was 2nd in line today. 1st customer was helped. Told me 1 second. Helped the 3rd customer and 4th. Turned around and spoke to 2 co workers in Spanish and walked off. 1 dine in customer asked for a refill and the associate proceeded to help her. Another dine in customer asked for a refill, which was also fulfilled. After both, the associate again proceeded to speak with the same 2 associates in Spanish in which I responded in Spanish that I was going to leave a negative review because I don't appreciate the service and as I was leaving, she apologized and asked how she can help and I told her she can't anymore. 4th time there, won't return for a 5th
- AFAnishka J. FarringtonOct 7, 20255.0It's been so long since I've eaten at any Pollo Tropical because I moved to Atlanta. My No. 8 quarter chicken platter dark meat with black beans and white rice, was just as delicious as I remembered! I'm such a true South Floridian because the only place I wanted to dine at was Pollo Tropical, chicken on the grill! Lol. My chicken was flavorful, seasoned well, and it hit the spot.
Frequently Asked Questions About Pollo Tropical
What are the opening hours of Pollo Tropical in Davie, FL?
Pollo Tropical in Davie, FL is open daily from 10:30 AM to midnight (12:00 AM).
Does Pollo Tropical in Davie offer delivery service?
Yes, Pollo Tropical offers delivery service every day from 10:30 AM to 11:30 PM. You can order online at their specific delivery website.
Where is the Pollo Tropical located in Davie?
It is located at 5780 S. University Dr, Davie, FL 33314, USA.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical offers a creative take on traditional Cuban dishes and other Latin American foods, with signature items like grilled chicken and mojo roast pork.
What payment options are accepted at Pollo Tropical?
They accept American Express, Discover, Mastercard, and Visa credit cards, as well as debit cards and mobile NFC payments.
Does Pollo Tropical have accommodations for families and children?
Yes, Pollo Tropical welcomes families and children, offers a children's menu, and has high chairs available.
Are there any nearby places where I can enjoy a smoothie near Pollo Tropical?
Yes, nearby you can find Tropical Smoothie Cafe and Jamba Juice, both offering smoothie and juice options that you can enjoy before or after your visit.
Where can I find nearby ATMs if I need cash when visiting Pollo Tropical?
There are several nearby ATMs including Bank of America ATM, LibertyX Bitcoin ATM, and Santander Bank ATM to conveniently withdraw cash.
Are there other dining options near Pollo Tropical in Davie?
Yes, nearby dining options include Chick-fil-A for chicken dishes, Steak 'n Shake for burgers, and Pizza Hut Express for pizza, giving you a variety of choices in the area.
Does Pollo Tropical offer catering and takeout services?
Yes, Pollo Tropical provides catering, takeout, and curbside pickup services to accommodate different customer needs.