Dunkin'

Reviews

• SS

  Surya

  2 days ago
  1.0
  Absolutely the worst service I’ve experienced at a Dunkin’. The drive-thru was unbelievably slow — each car was waiting nearly 10 minutes just to place an order. I ended up stuck in the line for almost 30 minutes, and the staff didn’t seem to care about the delay at all. No sense of urgency, no updates, nothing. Making customers wait 10 minutes per car is just unacceptable. Really disappointed with this Dunkin’ location.
• PM

  Pat Miller

  Dec 2, 2025
  1.0
  I normally try to give places the benefit of the doubt, but this Dunkin’ Donuts location has been consistently disappointing. After seeing how many one-star reviews there are, I honestly believe the handful of five-star reviews must be fake, because they don’t match the reality at all. The food is incredibly inconsistent—one day a sandwich is fine, the next it’s either dry, thrown together carelessly, or missing ingredients. The drinks are the same story. You never know if your order will taste right, be watered down, or just be completely wrong. What makes it worse is the management. The manager here is highly unprofessional and rude. Instead of helping fix the issues, she act irritated anytime a customer brings up a problem, which really sets the tone for the whole place. Overall, this location desperately needs better leadership and more consistency. Until then, I can’t recommend it.
• DD

  Debra Debra

  Dec 2, 2025
  1.0
  I hope this finds the franchise owner of this particular location. I am a regular customer. I spent a few hundred dollars a month at this location!! I recently invested in Nespresso machine and pods to get my morning coffee now. After months of dealing with this manager, I’ve decided to no longer go business here!! The manager is rude as hell, she’s always in a bad mood. Who wants to deal with that first thing in the morning?!? She barely speaks English well enough to understand her through the speaker. I filed a complaint with the Better Business Bureau. Nobody followed up.. She treats the employees like crap, ask them!!! Hopefully the owner does something because here soon there’s gonna be another coffee shop in Dade city right across the street in the Walmart parking lot. I’m pretty sure that Duncan will go bankrupt just like Wendy’s did because Wendy’s had the same problem. All is fine right now, Dunkin has virtually the only coffee shop around, that is until Eillos opens..
• SU

  Some Username

  Nov 26, 2025
  1.0
  Dined in and went to use the restroom and what looked to be the manager when I went to the counter because the bathroom door was locked to ask if I can use it right as I went to the counter the manager, she looked at me and said it’s not working and refused to let me use the restroom when clearly the workers were going in there to use it and she was super rude about it and then turned around after she said it rudely
• CM

  Carmen Mejia

  Oct 30, 2025
  1.0
  I went here at 5:25pm to order food waited at the speaker for over 5 minutes no one answered and then somebody answered and I asked for food and a drink his response was “there’s no food I’m alone and I’m not cooking” so I guess it was only drinks I understand that he was alone but if only one person is going work might as well not open at all….

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