McDonald's

3.3
1299 reviews
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Business Details

20315 Old Cutler Rd, Cutler Bay, FL
33189, United States
(305) 235-5600
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
20315 Old Cutler Rd, Cutler Bay, FL
33189, United States

Hours

Reviews

3.3
1,299 reviews
5 stars
505
4 stars
196
3 stars
157
2 stars
96
1 star
345

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, often exceeding 20 minutes, with some experiences taking up to an hour.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and failure to follow special requests, leading to customer frustration.

Staff Attitude

Numerous customers noted rude or unprofessional behavior from staff, including dismissive attitudes and lack of proper training.

Cleanliness and Maintenance

Several reviews mentioned the restaurant's cleanliness issues, including dirty conditions and malfunctioning equipment like the air conditioning.

Management Issues

Customers expressed concerns about poor management, citing a lack of oversight and ineffective handling of customer complaints.
  • ED
    Elisa Defer
    Nov 9, 2025
    2.0
    Sandwich sans goût contrairement a d’autres enseigne
  • CB
    Chelsea Bahadoorsingh
    Nov 8, 2025
    1.0
    Placed an order on the app for myself and went to pickup at the counter. I asked one of the staff members who worked there which counter the order would be at, as there were 2. Before she could answer the manager cut her off and walked toward me arguing in Spanish. One of the staff members asked me if I understood what the manager was saying to which I responded no, as I don’t speak Spanish, they then proceeded to tell me that my uber customer should request a refund as a different uber driver got the order. I explained I was not picking up for uber and they found my order, which was right next to them the whole time. Instead of trying to assist from the beginning, they thought it was better suited to yell first and ask questions later. Will not be ordering here again.
  • VL
    valentina legnar
    Oct 26, 2025
    1.0
    The worst place for a fast food we wait like 30min for our food the place was super dirty at the and we have to live to another place with no food and kid crying 😢
  • AO
    Alexander O.
    Oct 23, 2025
    1.0
    Another customer and myself received an incorrect order, but the staff was unable to communicate with us in English or Spanish. Very frustrating.
  • BG
    Brie Gil
    Oct 19, 2025
    1.0
    Worst McDonald I’ve ever been too. They always take forever to get you your food. When they do they always have attitude. They are stingy with their fries and ice cream. They always forget items. Last time I was there, their water tasted like iron. It was horrible. They need a new managing system ASAP.
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Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 20315 Old Cutler Rd, Cutler Bay?

McDonald's at 20315 Old Cutler Rd is open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and is open 24 hours on Friday and Saturday.

What are the drive-through hours at this McDonald's location?

The drive-through is open from 5:00 AM to midnight Sunday through Thursday, and 24 hours on Friday and Saturday.