Brand Certified
McDonald's
3.3(1321 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
20315 Old Cutler Rd, Cutler Bay, FL
33189, United States
Certified by McDonald's • Mar 01, 2026
(305) 235-5600
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.3
1,321 reviews
5 stars
512
4 stars
196
3 stars
159
2 stars
98
1 star
356
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking basic communication skills.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and food not being prepared as requested.
Wait Times
Customers frequently complained about long wait times for orders, both in-store and at the drive-thru.
Food Quality
Several reviews mentioned that the food was often cold, stale, or not up to standard, with specific complaints about the freshness of fries and other items.
Management Issues
Reviews indicated a lack of effective management, with complaints about staff training, organization, and overall store operations.
- JMjefferson maradiaga3 days ago5.0Good mcdonals it does have a playground for the kids
- LPLuís Guilherme Fernandes Pereira4 days ago5.0This is the best McDonald's I've ever been to. Fantastic service, zero errors in a complex order. Super efficient. And it has a PlayPlace, which is unfortunately rare nowadays.
- ACAlejandro CuetoFeb 21, 20261.0I go there just to order a shake and the did not have it, any flavor, just no shakes at all....
- MAManuel AnzizuFeb 16, 20261.0Rude people they do not understand English or spanish I tried both and did not understand that ranch dressing is white
- DMDarlene MarreroFeb 4, 20261.0The person at the register asked me to go to the machine to place the order myself because he didn't know how to use the register. So I go through the drive thru and after placing the order and spending almost $50 they changed me $0.25 per sweet &sour container. It's ridiculous..
Frequently Asked Questions About McDonald's
What are the regular opening hours of McDonald's at 20315 Old Cutler Rd, Cutler Bay?
McDonald's at 20315 Old Cutler Rd is open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and is open 24 hours on Friday and Saturday.
What are the drive-through hours at this McDonald's location?
The drive-through is open from 5:00 AM to midnight Sunday through Thursday, and 24 hours on Friday and Saturday.
Can I order delivery from this McDonald's, and what are the delivery hours?
Yes, delivery is available daily from 6:00 AM to 10:00 PM at this location.
What types of payment methods does this McDonald's accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Where can I download the McDonald's app to order food online?
You can download the McDonald's app on the Apple App Store at https://apps.apple.com/us/app/mcdonalds/id922103212 or on Google Play at https://play.google.com/store/apps/details?id=com.mcdonalds.app&hl=en_US.
What pickup and delivery services are offered at this McDonald's?
This location offers curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Does this McDonald's location have a drive-thru service?
Yes, this McDonald's has a drive-thru available for customer convenience.
What are some nearby places where customers can shop or run errands before or after visiting McDonald's?
Nearby, you can visit Publix Super Market at Old Cutler Town Center for groceries, CVS Pharmacy for pharmacy needs, and 7-Eleven for convenience items and gas.
Are there nearby services related to health or wellness near this McDonald's?
Yes, nearby health-related places include Rubinstein Family Chiropractic and Great Expressions Dental Centers - Cutler for chiropractic and dental care respectively.
Where can customers find entertainment or dining options close to this McDonald's?
Customers can check out Cutler Bay Sports Bar and Sandbar Sports Grill nearby for sports bar experiences and additional dining options.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Hours of operation
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