Business Details
About
Mexican Restaurant
Chipotle Point Royale Cutler Bay is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.3
938 reviews
5 stars
389
4 stars
134
3 stars
62
2 stars
48
1 star
305
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently rude and unhelpful staff, with complaints about poor customer service and negative attitudes from employees.
Cleanliness
Customers frequently reported unsanitary conditions, including dirty tables and food preparation areas, contributing to a negative dining experience.
Food Availability
Many customers expressed frustration over the frequent lack of key ingredients and poor portion sizes, indicating mismanagement and inadequate food preparation.
Management Issues
Several reviews pointed to ineffective management, with complaints about staff training, organization, and overall operational oversight.
Customer Experience
Overall, the dining experience was marred by long wait times, incorrect orders, and a general lack of care from the staff, leading to disappointment among regular customers.
- OAOmar Fernandez Alamo2 days ago5.0voy usualmente rica comida y buen precio
- MLMary LaviNov 16, 20251.0you have a young manager that doesnt even know when food is available and tells customers to get something else. portions are the worst in the area compared to other Chipotles
- VVvfxsxmNov 8, 20251.0poor proportions on food, guy gave barely a scoop of chicken
- SFSavannah FisherOct 31, 20251.0It was mad dirty inside, they were out of EVERY MEAT except chicken/ NO BEANS/ NO BROWN RICE. The workers were so rude. Dont be mad at me because YALL out of food…? Then got the nerve to give my husband a lick of chicken and gave me chicken when i didn’t ask, then gonna try n pick it off with her sticky 3 hour old gloves ..? 0/5 stars. Chipotle has to court people better.
- KMKarla de la MotteOct 23, 20251.0The new hires seemed unprepared — they didn’t appear to know how to properly make or fold a burrito, and communication was difficult since the new lady didn’t speak English. It’s important that staff receive proper training before serving customers, as this experience was quite disappointing. This has always been our go-to spot in the area, but unfortunately, this visit was frustrating, and we’re hesitant to return.
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of Chipotle Mexican Grill at Point Royale Cutler Bay?
Chipotle Mexican Grill is located at 19151 S Dixie Hwy, Unit 25, Miami-Dade, Cutler Bay, FL 33157 in the Best Buy and Winn Dixie Plaza.
What are the operating hours of Chipotle Mexican Grill at Point Royale Cutler Bay?
The restaurant is open daily from 10:45 AM to 11:00 PM.
What types of food does Chipotle Mexican Grill at Point Royale Cutler Bay serve?
They offer a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Does Chipotle Mexican Grill at Point Royale Cutler Bay offer online ordering and delivery?
Yes, they offer in-store pickup, delivery services, and online ordering through their website and mobile app.
Is Chipotle Mexican Grill at Point Royale Cutler Bay LGBTQ friendly?
Yes, the location welcomes LGBTQ customers.
How can I contact Chipotle Mexican Grill at Point Royale Cutler Bay?
You can reach them by phone at +1 786-231-5120 or email at fl.2085.CutlerBay@chipotle.com.
Are there nearby coffee shops near Chipotle Mexican Grill at Point Royale Cutler Bay?
Yes, Starbucks is located nearby, making it convenient for coffee lovers to grab a drink before or after their meal at Chipotle.
What educational institutions are near Chipotle Mexican Grill at Point Royale Cutler Bay?
Nearby institutions include CBT College - Cutler Bay Campus and APCS, offering vocational and community education opportunities close to Chipotle.
Where can I find pet-related services near Chipotle Mexican Grill at Point Royale Cutler Bay?
VetWellcare Vaccinations Clinic inside Pet Supermarket and Cutler Bay Animal Clinic Adoptions are nearby, providing veterinary and pet care services.
Are there convenient places for banking and shipping near Chipotle Mexican Grill at Point Royale Cutler Bay?
Yes, TD Bank and UPS Access Point location are near Chipotle, making banking and shipping errands easy alongside your visit to the restaurant.