Business Details
About
Sandwich Restaurant
Looking for the best cheesesteaks in town? We've been serving mouthwatering sandwiches since 1986. Our menu boasts a wide selection of cheesesteaks, prepared with steak or chicken grilled to perfection, topped with melted cheese, and toppings prepared just for your meal. Pair a cheesesteak with our delectable Gourmet Fries and a Real Fruit Lemonade. We only use the best ingredients so every bite and sip is packed with flavor. When you're craving a classic cheesesteak, our grill masters will craft an unforgettable meal. Come dine in with us or order online at charleys.com for pickup or delivery. Don't settle for anything less than the best--Charleys Cheesesteaks has the #1 cheesesteak in the world!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Charleys Cheesesteaks
20505 South Dixie Hwy., Bay 1871, Cutler Bay, FL
33189, United States
Hours
Reviews
2.7
150 reviews
5 stars
45
4 stars
16
3 stars
12
2 stars
10
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of professionalism.
Food Quality
Many customers complained about the food being bland, poorly prepared, and not matching the advertised quality.
Pricing Issues
Customers frequently mentioned feeling overcharged for the quality and quantity of food received, with many stating that the portions were inadequate.
Cleanliness
Several reviews pointed out unsanitary conditions in the restaurant, including dirty areas and poor hygiene practices by staff.
Order Accuracy
There were multiple instances of incorrect orders and misunderstandings regarding menu items, leading to customer frustration.
- SNShanna NyeNov 1, 20251.0Beyond terrible. Try to place an order in the app each time I would hit submit the order. It would tell me my credit card was declined. I did this five times. Now I’m looking at my bank account and there are five charges pending. Not to mention when I arrived at the store and had selected curbside, they don’t do curbside, so I’m wondering how long I would’ve sat outside if I didn’t have this credit card issue that I had to take care of inside. There’s nothing in the app or in the curbside area saying that they don’t do curbside. When I went in, of course they didn’t have my order. They were out of all soft drink drinks, all tea, Mayonnaise and Louisiana fries. One lady working spoke zero English and the other one spoke very very limited English. It’s really hard to take care of a credit card issue when they can’t even understand what you’re saying. Obviously I had to contact corporate. The store was dirty, and one of the ladies was eating and could barely pull herself away from eating to Attempt to help me. But remember, she didn’t really speak English so she couldn’t help me. It’ll be a miracle if I don’t get food poisoning.
- MFMark FullertonSep 29, 20251.0First time in this area, trying out local spots, was recommended by a co-worker. I "LOVE" a good Philly Cheese, but I wasn't expecting this😳. This was the saddest, most pathetic excuse for a philly cheese sandwich I EVER saw! Thank God someone else payed for this. NEVER trying here again...
- LSLuis D SilvaSep 25, 20251.0Don’t try the strawberry lemonade. The strawberries syrup tastes SOUR and honestly is not worth spending $6 on a lemonade
- MGMaria GonzalezSep 23, 20251.0I ordered two combos when I got the sandwich’s and the drinks, I asked for my fries and they told me it was not included. They told me combo is not by number instead is a reference for what you can order. I told them I ordered the combo which is drink, sandwich and fries and they told I was wrong. Note to the owner: please explain and we’ll train your employees. You just lost 2 repeating customers.
- LLLizzySep 9, 20251.01.Staff has the biggest attitude even the manager. 2. Lemonade taste like water. 3.They have no ice. 4. They are stingy with the food and portions. 5. Flavourless meat. 6. Don't have mayo or ketchup. 7. Won't give you an extra plate even if you bought a large sub and you want to split it. 8. Lettuce is awful and old. 9. Save your money and your better off going to another location to eat.
Frequently Asked Questions About Charleys Cheesesteaks
What are the main dining hours for Charleys Cheesesteaks?
Charleys Cheesesteaks is open for dining from 10:00 AM to 8:00 PM Monday through Saturday, and from 12:00 PM to 6:00 PM on Sunday.
Can I order pickup from Charleys Cheesesteaks? If so, what are the pickup hours?
Yes, pickup orders are available daily. Pickup hours are 11:00 AM to 7:00 PM Monday through Saturday, and 12:00 PM to 6:00 PM on Sunday.
Does Charleys Cheesesteaks offer delivery or drive-through services?
Charleys Cheesesteaks does not offer delivery or drive-through services; however, pickup is available.
What type of payment options does Charleys Cheesesteaks accept?
They accept American Express, Discover, Mastercard, Visa, as well as debit cards and mobile NFC payments.
Is Charleys Cheesesteaks wheelchair accessible?
Yes, the restaurant has wheelchair accessible entrance, seating, parking, and restrooms to accommodate all guests.
Does Charleys Cheesesteaks have seating available for dine-in customers?
Yes, Charleys Cheesesteaks offers seating for dine-in guests in a family-friendly environment.
Are there family-friendly amenities at Charleys Cheesesteaks?
Charleys Cheesesteaks welcomes families and children, offering a children's menu and a comfortable dining atmosphere.
What popular places can I visit near Charleys Cheesesteaks in Southland Mall?
Nearby you can visit Southland Mall for shopping, or grab a coffee and smoothie at Premium Coffee. For dessert, Dairy Queen is also close by.
Are there other eateries near Charleys Cheesesteaks for additional dining options?
Yes, nearby dining options include Taco Bell for fast food, Little Caesars Pizza for pizza, and Cajun & Grill of Cutler Ridge for Cajun and Asian cuisine.
If I am shopping at Southland Mall, how can I find Charleys Cheesesteaks?
Charleys Cheesesteaks is located within Southland Mall at 20505 South Dixie Hwy., Bay 1871. Shopping at the mall provides easy access to the restaurant for a tasty cheesesteak meal.