Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff behavior.
Food Quality
Many reviews highlighted issues with food quality, such as cold or stale items, incorrect orders, and lack of freshness.
Cleanliness
The restaurant was often described as dirty, with reports of sticky floors, overflowing garbage, and unsanitary conditions.
Order Accuracy
Numerous customers experienced repeated issues with order accuracy, including missing items and incorrect substitutions.
MC
meagan cosson
Feb 26, 2026
1.0
Fries were soggy and the manager screamed at my children for simply trying to refill their cups that I paid for!!!! They gave us flat disgusting drinks through the drive thru and we went in a few minutes later to refill them because they were FLAT and the manager proceeded to scream at my children and made them throw the cups away!! And I paid for them!! We will never go to another Wendy's again!!! This place sucks!!!!!
BO
Bennett Overly
Feb 4, 2026
1.0
Been here a few times and food quality is old. Just tried going to dine in at 9:30 for lemonade and it was closed (it’s supposed to be open till 10) went to drive through instead and nobody answered. We drove by the window and there was three people just standing around in there. Don’t recommend this Wendy’s.
HH
Haylee Haugen
Feb 1, 2026
1.0
This location is always out of everything. Like always. All sodas, most sauces, no juice, no kids toys. Fries, always cold. Nuggets, always cold
BD
Brandon THE GREAT DANE
Feb 1, 2026
1.0
This has now happened three separate times. We place a takeout order, and every time something is wrong when we get home. This is not an occasional mistake—it’s a pattern.
The restaurant was not busy during these visits, and there was no visible reason for the repeated errors. Order accuracy is a basic expectation, especially when customers are paying full price and leaving with food to go. Needing to check every item before leaving should not be the standard.
The service here is consistently poor, and at this point it reflects a management failure. When mistakes keep happening and nothing changes, it indicates a lack of training, supervision, and accountability. It also gives the impression that customer feedback is either ignored or not taken seriously.
Overall, this location demonstrates low service standards and little attention to quality or customer experience.
SM
Steven Moore
Jan 14, 2026
1.0
I asked for a spicy chicken, instead of telling me they didn't have it, they gave me a regular chicken sandwich as if the two are the same thing. If you didn't have spicy chicken, why didn't you tell me that? I would have ordered something else. This place is worthless and so are the employees. You don't just substitute someone's food without telling them. If you don't have what I ordered, tell me.
What are the operating hours of Wendy's at 1355 N Ferdon Blvd in Crestview, FL?
Wendy's operates daily from 6:30 AM to 1:00 AM, including the drive-thru.
Does this Wendy’s location offer drive-thru services?
Yes, this Wendy's location has a drive-thru open every day from 6:30 AM to 1:00 AM.
Is breakfast served at the Wendy’s on N Ferdon Blvd?
Yes, breakfast is served. You can order breakfast combos, sandwiches, coffee, and sides through the app or website.
What payment methods does Wendy’s at this location accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Can I order Wendy’s food for delivery or takeout online?
Yes, you can order food for delivery or takeout via the Wendy’s app or at order.wendys.com.
Where can I find nutrition and allergen information for Wendy’s menu items?
Nutrition and allergen details are available on the Wendy’s menu website, mobile app, and in the restaurant.
Are there other restaurants near Wendy’s at 1355 N Ferdon Blvd in Crestview?
Yes, nearby you will find ZENSHI Handcrafted Sushi, Jersey Mike's sandwich shop, and Burger King, offering diverse dining options.
What other services are available near Wendy’s in Crestview?
Nearby services include Great Clips hair salon, Rent-A-Center for furniture rentals, and Publix Super Market for grocery shopping.
If I’m visiting Wendy’s and need to withdraw cash, where can I find an ATM nearby?
ATMs like Presto! ATM and The Exchange Network are located close to Wendy's for your convenience.
How can I contact Wendy’s Crestview location for feedback or inquiries?
You can call (850) 331-2999 directly, use the customer care phone 888-624-8140, or visit Wendy’s contact page online for live chat and feedback options.
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