Papa Johns Pizza

3.3
255 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Crestview, FL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Crestview pizza for any occasion. Call us for pizza delivery in Crestview or stop by 1320 N Ferndon Blvd for carryout to order the best pizza in Crestview, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
1320 N Ferndon Blvd, Crestview, FL
32536, United States

Hours

Reviews

3.3
255 reviews
5 stars
96
4 stars
46
3 stars
25
2 stars
19
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates inconsistent customer service, with some employees being rude or dismissive, while others provided excellent service.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, or poor handling of complaints.

Food Quality

There are mixed reviews on food quality, with some praising the taste and freshness, while others complained about cold, poorly made, or incorrectly prepared pizzas.

Delivery Issues

Numerous complaints about late deliveries, cold food, and mishandling of orders, particularly with DoorDash.

Management Response

Management responses vary, with some customers appreciating quick resolutions, while others reported unhelpful or rude interactions.
  • SG
    Sarah G
    Nov 10, 2025
    1.0
    This is the saddest “original crust” pizza I’ve ever seen. The slices are teeny tiny. Disappointed.
  • CS
    C S
    Nov 5, 2025
    5.0
    The management team and team leads up here have really stepped up their game from the old crew that was running the store. Definitely going out of their way to make sure that your food is absolutely right. Number one reason why I choose Papa John's over the other pizza places in town.
  • HD
    Heather Davis
    Aug 19, 2025
    5.0
    I am so happy to finally get the amount of sauce cups that I paid for 🥰
  • FO
    FedEx OnSite
    Aug 5, 2025
    5.0
    I got 23 pizzas
  • DA
    Doego Aguilar
    Aug 3, 2025
    5.0
    I’m writing to report an extremely frustrating and unacceptable experience I had using your service. I placed an order around 12am. I was starving and hadn’t eaten all day. I attempted to pay for my order, but the app kept saying the payment didn’t go through. I tried again several times, only to later realize that my card was charged FOUR times for the same order. Eventually, one of the attempts finally went through and I received a confirmation. However, when the delivery driver arrived at 1am, he refused to give me the food. He claimed the order wasn’t paid for, even after I showed him proof of the multiple charges. Instead of resolving the issue, he left with my food. At that hour, there were no other places open, so I ended up going to bed hungry, upset, and having been charged multiple times for food I never received. This is completely unacceptable. I expect: 1. A full refund of all charges, including the successful one (as I received nothing). 2. An investigation into the behavior of the delivery driver. 3. Compensation for the inconvenience, lost time, and emotional distress caused by this experience. Please respond and resolve this immediately. Update: I ended up going to the location to speak with a manager and spoke to Austin at the North Ferdon location. He was very kind and generous in resolving the situation. I truly appreciated his quick response and professionalism. His customer service was impeccable. Thank you, Austin!

Frequently Asked Questions About Papa Johns Pizza

What are the regular delivery hours for Papa Johns Pizza in Crestview, FL?

Papa Johns Pizza delivers Monday through Thursday and Sunday from 10:00 AM to midnight, and on Fridays and Saturdays from 10:00 AM to 1:00 AM.

Can I pick up my order from Papa Johns Pizza, and what are the pickup hours?

Yes, carryout orders are available daily from 10:00 AM to 11:30 PM on weekdays and Sunday, extending to 12:30 AM on Fridays and Saturdays.