Subway

Reviews

• TM

  Tyler Morris

  Oct 29, 2024
  1.0
  I ordered two Subway Subs online and when I arrived at the store, I told “Kitia”, the lady who was working at the time, that I had an order ready for pickup. She looked at me and simply said “Not Ready.” I waited and waited for about 20 minutes and eventually I got my first order. I told her I had another one and showed her my Subway app in which it showed that I had another order that had been paid and gone through, then she told me to wait. After waiting for another 10 minutes, she then saw me and told me that she never got an order from me. After showing her my app and email stating that I did indeed order a Sub, she said “I don’t go by that”, then walked away without helping me and went to help the next customers in line. At this point I was just very confused and annoyed because I’ve been waiting for about 30 minutes and was receiving different information each time she decided to have a three word conversation with me; she also was helping customers who came in 10-20 minutes after me and left me on the sidelines to not even help me. She told me that I was wrong and that my order “disappeared in the matrix”. I was just appalled at this customer service. I ended up waiting in line again for another 15 minutes to order my Sub and paid for it again! In total, I was at this location for 50 minutes for two subs when I was originally the only person in the store!!!! I’m requesting a refund on my Sub that I never received and I don’t plan on returning to this subway location if the customer service is going to be like this moving forward. Very disappointed in Kitia, and Subway.
• NN

  None Name

  Oct 13, 2023
  5.0
  Just walked out the store and had to leave a review before I left the parking lot. I was so indecisive and the young lady was so helpful and patient with me. The store was clean and my sandwich looks and smells amazing!!
• AN

  Alan Nash

  May 6, 2021
  3.0
  Its subway. See my prior subway commentary
• GA

  Guillermo Acosta

  Dec 29, 2017
  5.0
  La atención fue rápida y buena. La comida estaba muy buena, el pan suave, los ingredientes variados y frescos. Estaban disponibles todas las opciones de galletas, adicional a las bebidas recargables tienen una nevera con otras bebidas adicionales. El baño está adaptado a personas con discapacidad, tambien tienen sillas para niños.

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