Pollo Tropical

Reviews

• JR

  Julio Rivera

  Dec 22, 2025
  1.0
  Burnt chicken. The chicken half of a chicken breast the few times I visited. It's like they chop the chicken breast in two. I even went in to show them & they gave me one that was worst. So I feel robbed of my food. Highly dissatisfied. They need to do better. They used to be good but slowly loosing it.
• AG

  Anna g

  Dec 21, 2025
  2.0
  I had terrible customer service at this place today, at the register when I was ordering the food and with the lady who was giving me the food when it was ready. This place need more training, how to service the customers, so they want to return to eat there. I understand people are tired working the job, but so are the customers who come to this place to eat. Note: people were not rude rather not great at dealing with customers in general. Food is always great 5 out of 5
• JH

  Janeth Hernandez

  Dec 19, 2025
  1.0
  Horrible customer service. Not a word was spoken from the drive thru Attendant, no greeting, no thank you...nothing. we asked for cilantro garlic sauce and we got a dirty look. Chicken was way over cooked to the point it was inedible. There are many dining options in Coral Springs and we will certainly not be returning to this location any time soon.
• LL

  Lanie

  Dec 19, 2025
  1.0
  I just got out of surgery and came here to get a meal. Honestly this location has the worst management that is rude and unprofessional. I let it slide too many times. I got a grilled chicken tropichop that had hard crunchy brown rice all throughout the meal. That is pathetic in itself. I made my brother go back to replace the meal and they plan on selling the rest of that hard rice they made to other paying customers. He was so upset with how they treated him, he just left without getting sauces because of how unpleasant they are to deal with. I can’t even drive right now to handle it myself but they need better training or to get a new job. I’m fed up. Acting rude because of your own mistake is out of line. They barely fill the sauces, it is not even half way full. Just sloppy and lazy individuals. I will be following up with corporate immediately on this matter when I recover a bit from this surgery. Remember this name and face. ☺️ Avoid this location and go the mcnab location in North Lauderdale if you can, much better service, happy employees, great management, full sauce cups, fresh rice and chicken.
• KA

  K.A A

  Dec 12, 2025
  3.0
  The only thing that was upsetting was watching 1 of the female employees grab the soapy water and toss it around and splashing it around where the food was located. It was an unpleasant atmosphere because thats food that people's are coming to order to eat. No one want to taste soap. Untop of that it like she was doing it to be seen. If I didnt witness that I would of given this establishment a 5 star..

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