Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.4
1,510 reviews
5 stars
596
4 stars
251
3 stars
169
2 stars
123
1 star
371
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
While some customers enjoyed the food, many complained about the quality, including undercooked items and missing flavors.
Management Concerns
Several reviews highlighted unprofessional behavior from management and staff, indicating a need for better training and oversight.
Order Accuracy
A significant number of customers experienced issues with incomplete or incorrect orders, leading to frustration and dissatisfaction.
- JLJory L2 days ago5.0First time here at pillow tropical I just went through the drive thru with my sis and Stephanie who handled drive thru showed great customer service/care we will be coming back thanks to her. ⭐️⭐️⭐️⭐️⭐️
- GCGlenda C5 days ago1.0The worst food I have been served in Pollo Tropical they gave me what I did not order and they did not have sauces just pass through this place because I was on my way so it was already a lot to return to claim.
- SJSean JagpersadDec 28, 20251.0Horrible service. Does not cater to customers needs. Evening staff. You can clearly see dark meat on shelf but refuse to sell it to you
- SMShaqvona McconnDec 10, 20251.0Why are you arguing with me on how I want my own order to be absolutely disgusted behavior I will never argue with you I politely ignored you and reversed my car and I went to KFC next door there service is always amazing thank you for being so disgusting.
- ECedgardo costanzoDec 5, 20251.0Never come to this place, all the employees shouting in Creole 'Haitian language, they are messy and it's horrible. I had to repeat my order 3 times and they have a very bad attitude. If you don't know Haiti, come to this place and they will serve you horribly. While I was writing this, they told me that they ran out of meat and I have to wait twice as long.
Frequently Asked Questions About Pollo Tropical
What are the operating hours of Pollo Tropical in Coral Springs?
Pollo Tropical is open every day from 10:30 AM to 12:00 AM (midnight).
Does Pollo Tropical in Coral Springs offer delivery service?
Yes, Pollo Tropical offers delivery service daily from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located in Coral Springs?
Pollo Tropical is located at 5720 Wiles Road, Coral Springs, FL 33067, USA.
Can I place an order online for Pollo Tropical in Coral Springs?
Yes, you can order online via https://order.pollotropical.com/menu/pollo-tropical-wiles-roadcoral-springs-fl/
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes, including grilled chicken, mojo roast pork, and vegetarian options.
What payment methods are accepted at Pollo Tropical Coral Springs?
They accept major credit cards including American Express, Discover, MasterCard, and Visa, as well as debit cards and mobile NFC payments.
Does Pollo Tropical Coral Springs have seating and is it wheelchair accessible?
Yes, there is seating available and the restaurant has wheelchair accessible entrances, seating, parking, and restrooms.
Are there any notable restaurants near Pollo Tropical in Coral Springs?
Yes, nearby eateries include Jersey Mike's Subs, Chipotle Mexican Grill, Crazy Wok, and McDonald's, offering a variety of dining options.
What nearby retail stores could I visit before or after dining at Pollo Tropical?
You can visit The Home Depot, Batteries Plus, and CBD American Shaman which are close by for your shopping needs.
Are there any nearby services like optometrists or hair salons around Pollo Tropical?
Yes, R & J Nebb Optometrist and several hair salons including Great Clips and Sport Clips are located nearby.