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Pollo Tropical

3.4
(1528 reviews)

Business Details

5720 Wiles Road, Coral Springs, FL
33067, United States
(954) 757-7839

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
5720 Wiles Road, Coral Springs, FL
33067, United States

Hours

Reviews

3.4
1,528 reviews
5 stars
608
4 stars
253
3 stars
169
2 stars
123
1 star
375

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences are inconsistent, with some staff providing excellent service while others are reported as rude and unhelpful.

Food Quality

Food quality varies significantly; while some customers enjoy the flavors, others report issues with freshness and incorrect orders.

Order Accuracy

Many customers express frustration with incorrect orders and missing items, indicating a recurring problem with order fulfillment.

Cleanliness

The cleanliness of the restaurant is noted positively by some, but there are also complaints about unsanitary conditions.

Management

Management is praised by some customers for their efforts, while others criticize the lack of professionalism and responsiveness from staff.
  • AA
    Ahmed Abdeljawad
    Feb 20, 2026
    1.0
    I went there on 02-20-26 I had the worst experience ever I order some food I paid then I went to get my food , the guy in drive thru was soooo rude I didn’t get his name he is black skinny guy was wearing blue mask he should be in kitchen washing dishes he is not suppose to deal with customers he gave me middle finger then start cussing at me just because I was checking my order so never go to this location
  • MZ
    Mohannad Zamel
    Feb 20, 2026
    1.0
    The worst location they have the worst employee there , the cashier was black skinny guy was wearing mask start cursing at me for no reason , I’ll never go there again
  • AR
    Antwoin Russ
    Feb 17, 2026
    5.0
    I love how the new manager Ms Ana is running the store. I love her customer service skills. This is the spot to have my lunck
  • CB
    Chloe Baeza
    Feb 11, 2026
    5.0
    This is the most incredible pollo I’ve ever been too only because of that great Lady Stephanie !!!! I’d honestly just go there to eat with Stephanie. She’s so cool and she would never put beans on my rice because I hate beans.
  • HB
    Henry Barrientos
    Jan 30, 2026
    5.0
    What's up Googlers it you're hometown reviewer hero. Guys I have been working down the street for almost two months now and I have been to this Pollo Tropical 5x times... i have been eating at Pole tropical ever since I was very young.When they only had a few locations... and that's why I'm leaving my review.Because I am impressed with this location.The food is very delicious. The sauces are very important that they are consistent. I cannot stress how important the sauces need to stay consistency.And they do that here every time. The food is delicious. Now let's talk about service when I tell you.It's always nice to see a friendly face and someone with a positive attitude and you can get that right here when you're getting your food. I always order the same plate .Because I'm very simple, like that.The half of chicken rice and beans , they give you the hawaiian rolls with it... very, important that you take your sauce's with you.I recommend the Pollo Pollo spice and the cilantro garlic sauce.. it hit everything. If you enjoyed my review, please, you know what to do. Subscribe to the channel.

Frequently Asked Questions About Pollo Tropical

What are the operating hours of Pollo Tropical in Coral Springs?

Pollo Tropical is open every day from 10:30 AM to 12:00 AM (midnight).

Does Pollo Tropical in Coral Springs offer delivery service?

Yes, Pollo Tropical offers delivery service daily from 10:30 AM to 11:30 PM.

Brand Certified Facts from Pollo Tropical

This information is certified by Pollo Tropical and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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