Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.4
1,492 reviews
5 stars
588
4 stars
247
3 stars
169
2 stars
123
1 star
365
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food freshness, flavor, and portion sizes, with some describing the food as bland or improperly cooked.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and a lack of empathy towards customers' situations.
Order Accuracy
A significant number of customers experienced problems with incorrect or incomplete orders, leading to frustration and dissatisfaction.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, indicating a need for improved cleanliness.
Management Issues
Feedback pointed to ineffective management, with complaints about staff behavior and overall service quality, suggesting a need for better training and oversight.
- ASandrea sim1 day ago1.0online orders are never ready when promised and orders are always wrong!
- SGShowrab Guha6 days ago1.0This is, without question, one of the worst Pollo Tropical locations in existence. The service is abysmal—employees blatantly standing around, ignoring customers, and moving with zero urgency or initiative. It’s astonishing that a company would tolerate such apathetic, unmotivated, and blatantly careless staff. The level of mediocrity here is embarrassing for the brand and makes it clear that management has completely failed. Truly a disgraceful reflection of what Pollo Tropical is supposed to represent.
- RCRay CallahanNov 17, 20251.0Hot mess. Order not ready when promised. Complete chaos at front. Would ask for refund but that would set them off!
- EPEdna PadillaNov 6, 20252.0Terrible experience in drive through. Had to repeat my order Three times and my mistake did not check order. Was given the wrong order. Did not realize until I got home. Will never buy in that location again. Very little food. Pay for 1 whole chicken received a leg and a thigh.
- BVBradley ValdiviaNov 1, 20251.0I placed an online order and went through the drive-thru since the line inside was long and my 1-year-old was asleep in the car. When I got to the window, the employee told me I was “wasting my time and other customers’ time” because online orders are for pickup inside. I explained my situation, but she simply replied that my order would be ready “at 2:00 — in exactly one minute.” I ended up parking, waking my son, and going inside to get the food — which made the experience unnecessarily stressful. To make things worse, the “large” TropiChop portion was much smaller than expected. I understand there are procedures for online orders, but a little empathy and flexibility would go a long way. It might help to allow quick drive-thru pickups for parents with sleeping children or special circumstances — it would make a big difference in customer satisfaction.
Frequently Asked Questions About Pollo Tropical
What are the operating hours of Pollo Tropical in Coral Springs?
Pollo Tropical is open every day from 10:30 AM to 12:00 AM (midnight).
Does Pollo Tropical in Coral Springs offer delivery service?
Yes, Pollo Tropical offers delivery service daily from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located in Coral Springs?
Pollo Tropical is located at 5720 Wiles Road, Coral Springs, FL 33067, USA.
Can I place an order online for Pollo Tropical in Coral Springs?
Yes, you can order online via https://order.pollotropical.com/menu/pollo-tropical-wiles-roadcoral-springs-fl/
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes, including grilled chicken, mojo roast pork, and vegetarian options.
What payment methods are accepted at Pollo Tropical Coral Springs?
They accept major credit cards including American Express, Discover, MasterCard, and Visa, as well as debit cards and mobile NFC payments.
Does Pollo Tropical Coral Springs have seating and is it wheelchair accessible?
Yes, there is seating available and the restaurant has wheelchair accessible entrances, seating, parking, and restrooms.
Are there any notable restaurants near Pollo Tropical in Coral Springs?
Yes, nearby eateries include Jersey Mike's Subs, Chipotle Mexican Grill, Crazy Wok, and McDonald's, offering a variety of dining options.
What nearby retail stores could I visit before or after dining at Pollo Tropical?
You can visit The Home Depot, Batteries Plus, and CBD American Shaman which are close by for your shopping needs.
Are there any nearby services like optometrists or hair salons around Pollo Tropical?
Yes, R & J Nebb Optometrist and several hair salons including Great Clips and Sport Clips are located nearby.