EL
Ernesto Lyons
Feb 10, 2026
This situation makes absolutely no sense, and it was handled in the most frustrating way possible.
Tonight I ordered Domino’s through Uber Eats in Miami. After the first order, I honestly thought maybe I made a mistake — wrong address, wrong instructions, something. So I checked everything carefully: same exact address, same phone number, same delivery instructions, same everything. I waited outside.
Nothing arrived.
So I placed a second order, again same address, same phone, same instructions, and waited outside again. Still nothing arrived.
At that point, my wife used her own phone and placed a third Domino’s order, again to the same address, same everything… and that one didn’t arrive either.
This went on for about three hours. I eventually had to eat somewhere else because this was ridiculous.
Here’s the worst part: I contacted Uber Eats support, and they told me Domino’s said they “couldn’t find me” or that I “didn’t respond / didn’t make contact.” That is simply not true. I was outside waiting each time, and I was actively checking my phone. No real attempt was made to deliver.
Then I called Domino’s directly, and they told me something even more shocking: they claimed they sent the same driver (same delivery person) all three times, and that he “couldn’t contact me.” So let me get this straight:
• Three different orders
• Same address, same phone number, same everything
• Same driver allegedly sent three times
• And somehow it’s my fault that the same person never delivered any of them?
How does that make any logical sense?
If you keep sending the same driver and you keep having the same failure, why would you keep doing it again instead of fixing the problem? Why not send a different driver? Why not call the customer properly? Why not verify the address? Why keep cooking the same order again?
And the biggest question: where is the food?
Because now I’m being told they can send the food again and I could end up with three full orders that were supposedly prepared and “attempted” — that’s around $100 of Domino’s — but nothing ever arrived to my door, and nobody can give a clear, consistent explanation.
This is a complete breakdown of delivery, communication, and accountability between Domino’s and Uber Eats. I did everything a customer can do: confirmed the details, waited outside, called Uber, called Domino’s, and still got blamed.
I’m leaving this review because this is not a small mistake — it’s a systemic failure. I will never order again.