Pollo Tropical

Reviews

• AC

  Adalgisa Cabrera

  3 days ago
  1.0
  La atención y aptitud del manager fue Terrible delante de otros clientes la fui a pagar una orden y muy grosero y sarcástico no me quería vender una sopa porque no tenía cambio ustedes pueden creer eso que un negocio como pollo tropical no tenia cambio y entonces me salio con 100 billetes de dollar para darme 97 de cambio guauuuu increíble, me moleste tanto que al final no lo van a creer le dio la orden sarcásticamente y con una sonrisa en la boca a la chica del drive thrue que me diera el cambio....que opinan tremendo servicio no les recomiendo nunca ir a ese pollo tropical...gracias The manager's attitude and demeanor were terrible—and right in front of other customers, too! I went to pay for an order, and he was incredibly rude and sarcastic. He actually refused to sell me a soup because he didn't have any change. Can you believe that? A business like Pollo Tropical—not having any change? Then, he suddenly pulled out a stack of one-dollar bills to give me my $97 in change. Wow—unbelievable! I was so annoyed that, in the end—you won't believe this—he sarcastically handed the order to the drive-thru attendant, with a smirk on his face, and told *her* to give me the change. What do you think? Just tremendous service. I would never recommend going to that particular Pollo Tropical. Thanks.
• MR

  Maidel Ramos

  Apr 17, 2026
  1.0
  The wait time at this location are ridiculous! Do better. It's supposed to be fast food business model and 30 minutes for a chicken wrap is absurd.
• MJ

  Matthew Jerry

  Apr 16, 2026
  1.0
  The location on flamingo and Griffin in Cooper City was doing much better after a while, a poor service and a dirty restaurant. Tonight, unfortunately it seems like they've gone back to their old ways by not training their employees appropriately or hiring ones that are skilled enough. My son went there and they did not even know if they had the food he ordered in house. He waited over 10 minutes in the drive-through waiting for his food. They did not give him utensils nor offer if he wanted sauce. We love Pollo Tropical and get take out like twice a week at this location due to the quality of the food and usually the service at this location is good. Unfortunately they were not able to provide it this time. We are hopeful this is an anomaly and not the norm. Going forward. Please do better. We'd love this location.
• AQ

  Andrew Quinones

  Apr 16, 2026
  5.0
  This Pollo Tropical (Store 10223) truly saved the day. We needed last‑minute food for my parents’ vow renewal after our original caterer fell through. Chris Ann (MOD) helped us place a catering order for 30 people and had it ready in just 45 minutes. She explained everything clearly, provided amazing customer service, and the food was delicious. Thank you for turning a stressful moment into a great one — I’ll definitely return when I’m back in Florida.
• JC

  Juan Castro

  Apr 15, 2026
  5.0
  I had a great experience, loved it. Loved the costumer service. This team have great players! Wish to come back soon, this food is amazing

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