Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.4
1,041 reviews
5 stars
429
4 stars
157
3 stars
113
2 stars
78
1 star
264
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being fresh, flavorful, and well-prepared, although there were complaints about portion sizes and occasional quality issues.
Service Issues
Many reviews highlighted consistent problems with customer service, including incorrect orders, slow service, and unprofessional staff behavior.
Management Concerns
Several customers expressed dissatisfaction with management, citing poor staff training and operational inefficiencies that led to negative dining experiences.
Positive Staff Experiences
Despite the service issues, some customers reported positive interactions with specific staff members who provided excellent service.
- EHEllen Housman3 days ago5.0It’s my “go-to” place! The food is fresh and healthy :)
- VSV SJan 11, 20265.0We to this location Saturday for lunch and the manager Consuelo was so helpful, she was training a new employee and stopped to assist me and my wife asking if we wanted to try a new item plantain cheese bits. KEEP Up the great work , Pollo you have a GEM!
- SSSJan 11, 20265.0I used to come to this Pollo all the time for lunch it was always clean but the service is what turned me away. However I stopped by the other day and I noticed big changes in customer service. Kudos to the manager, Consuela, for going above and beyond. I have my lunch spot back ❤️
- MAMichele ArchieJan 10, 20265.0It’s been a while since I stopped in at this location , service was exceptional and the good flavor and promptness was exceptional. Thank you Pollo… awesome management team..
- YBYoshi BrownJan 8, 20261.0This place has changed horribly 1 week my chicken was sooo old I couldn't eat it today it was half done.They always out of something I should have known it has gotten worse because there was no line during peek lunch hours and this place used to havelong lines just horrible.
Frequently Asked Questions About Pollo Tropical
What are the delivery hours for Pollo Tropical in Cooper City?
Delivery is available daily from 10:30 AM to 11:30 PM.
Where is Pollo Tropical in Cooper City located?
Pollo Tropical is located at 4713 Flamingo Road, Cooper City, FL 33330, USA.
What types of food does Pollo Tropical serve?
Pollo Tropical serves fresh 24-hour citrus marinated chicken, traditional Cuban dishes, and Latin American foods, including signature grilled chicken and Mojo roast pork served with black beans and rice.
Does Pollo Tropical offer delivery and takeout services?
Yes, Pollo Tropical offers both delivery and takeout services.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, and Visa credit cards as well as debit card and mobile NFC payments.
Does Pollo Tropical have seating and is it wheelchair accessible?
Yes, Pollo Tropical has seating with wheelchair accessible entrance, parking, seating, and restroom facilities.
What are the dining options and menu highlights at Pollo Tropical?
Pollo Tropical serves lunch, dinner, brunch, dessert, small plates, and vegetarian options. They have a children's menu and offer catering services as well.
What other restaurants are near Pollo Tropical at 4713 Flamingo Road?
Nearby restaurants include Wendy's and Burger King, which offer alternatives if you're looking for burger or fast food options in the area.
Are there any nearby places to shop or get pharmacy services near Pollo Tropical?
Yes, CVS Pharmacy and CVS Beauty are nearby, offering pharmacy, convenience items, and beauty supplies for your convenience before or after dining.
What are some nearby services or attractions customers can visit when coming to Pollo Tropical?
Customers can visit Regions Bank for financial services, Southwest Ranches Farmers Market for fresh produce, or enjoy the Flamingo Gardens Tram Tour for local sightseeing.