Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.4
1,030 reviews
5 stars
421
4 stars
156
3 stars
112
2 stars
78
1 star
263
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being fresh, flavorful, and well-prepared, although there were some complaints about portion sizes and food temperature.
Service Issues
Many reviews highlighted consistent problems with customer service, including incorrect orders, slow service, and unprofessional staff behavior.
Management Concerns
Several customers expressed dissatisfaction with management, citing issues such as staff training, order accuracy, and overall restaurant management.
Positive Staff Experiences
Despite service issues, some customers reported positive interactions with specific staff members who provided excellent service.
Cleanliness
While some customers noted cleanliness, others mentioned dirty tables and unsanitary conditions, indicating inconsistency in the restaurant's upkeep.
- JMJohn MaggioOct 31, 20254.0The food was fresh and the chicken was not overcooked.
- KMKathy MartinezOct 10, 20251.0This place has gone terribly wrong. Service is terrible. Got my order wrong.Guy at window did not give a receipt when asked. Not sure why he stayed machine not working. Needs new management to clean this place up
- DDDebbieOct 1, 20252.0Found plastic in my food
- BHBrian HainesSep 28, 20253.0At this particular Pollo there is always something wrong. Either the order isn't right, or they didn't put utensils in the bag or something.
- SLsteve leonSep 22, 20251.0Went there for the first time in years. The chicken in the sandwiches were half the size and 30% more in cost than what I remember the last time. The tables were dirty. The staff could barely speak English. Complete waste to buy two chicken sandwiches, no drinks for almost $15.
Frequently Asked Questions About Pollo Tropical
What are the delivery hours for Pollo Tropical in Cooper City?
Delivery is available daily from 10:30 AM to 11:30 PM.
Where is Pollo Tropical in Cooper City located?
Pollo Tropical is located at 4713 Flamingo Road, Cooper City, FL 33330, USA.
What types of food does Pollo Tropical serve?
Pollo Tropical serves fresh 24-hour citrus marinated chicken, traditional Cuban dishes, and Latin American foods, including signature grilled chicken and Mojo roast pork served with black beans and rice.
Does Pollo Tropical offer delivery and takeout services?
Yes, Pollo Tropical offers both delivery and takeout services.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, and Visa credit cards as well as debit card and mobile NFC payments.
Does Pollo Tropical have seating and is it wheelchair accessible?
Yes, Pollo Tropical has seating with wheelchair accessible entrance, parking, seating, and restroom facilities.
What are the dining options and menu highlights at Pollo Tropical?
Pollo Tropical serves lunch, dinner, brunch, dessert, small plates, and vegetarian options. They have a children's menu and offer catering services as well.
What other restaurants are near Pollo Tropical at 4713 Flamingo Road?
Nearby restaurants include Wendy's and Burger King, which offer alternatives if you're looking for burger or fast food options in the area.
Are there any nearby places to shop or get pharmacy services near Pollo Tropical?
Yes, CVS Pharmacy and CVS Beauty are nearby, offering pharmacy, convenience items, and beauty supplies for your convenience before or after dining.
What are some nearby services or attractions customers can visit when coming to Pollo Tropical?
Customers can visit Regions Bank for financial services, Southwest Ranches Farmers Market for fresh produce, or enjoy the Flamingo Gardens Tram Tour for local sightseeing.