Dunkin'

Reviews

• HS

  Heather Sherman

  Dec 14, 2025
  1.0
  Continuously the worst Dunkin’ Donuts I have ever been to. Like many other reviewers have said, I only go to this location because it’s the closest to my home—and every single time, there is an issue with my order. This time, I ordered a sandwich, hash browns, and a coffee. When I received my bag, there were no hash browns. Fine, mistakes happen. I let the drive-thru employee know while I was still waiting for my coffee. She replied, “It’s in the bag.” I told her again that I had checked the bag and it was not there. She then took the bag back (which, if I’m not mistaken, food shouldn’t be taken back once it’s been handed to the customer), and returned with a bag containing hash browns. She proceeded to rush me along, and I had to remind her that I was still waiting on my coffee. When I finally got home, I discovered my sandwich was literally just a croissant and egg—no sausage and no cheese. I will no longer be giving this location the benefit of the doubt. They seriously need to get it together and improve their customer service as well.
• AM

  Alyssa Martinez

  Dec 11, 2025
  1.0
  I really wish I had read the reviews beforehand! Avoid this Dunkins! This is my closest DD and I ordered 2 dozen donuts to pick up on my way home for my daughter's birthday breakfast the following day. Come to find they said my order wasn't ready because they "thought I wasn't coming". By then there were no more donuts. Mind you, I had tried calling to confirm multiple times and there was no answer. Heads up to this Dunkin: If you get an online order, it should be prepared and set aside. In today's age of mobile ordering I assumed this would be obvious.
• BB

  Bodiedbykayy

  Dec 2, 2025
  2.0
  I really try to give this Dunkin’ every chance because it’s the closest one to my house, but the consistency has become impossible to ignore. I stop here in the mornings on my way to Miami for work, and almost every visit there is an issue with the order — either the bread is rock hard, the food is prepared incorrectly, or something is missing altogether. I don’t like leaving reviews like this, especially for a location I visit often, but this has been happening for years. I’ve tried to be patient and understanding, but it’s reached a point where the quality and service just don’t match the standard you’d expect in Coconut Creek. If busy Miami locations can get orders right with no problem, it’s disappointing that this store struggles so much. There also seems to be a manager or lead employee in the mornings who often has a noticeable attitude, which makes it even harder to ask for a simple remake when something is wrong. Morning customers shouldn’t feel uncomfortable or like they’re inconveniencing staff by asking for an order to be corrected. I truly hope management takes this feedback seriously. This community deserves better service and consistency. Small improvements would make a huge difference for all of us who rely on this location daily.
• JC

  Jeremy Clark

  Nov 23, 2025
  1.0
  This has got to be the absolute worst Dunkin’ Donuts that exists. Staff is miserable while taking your order which I can understand, but at least fake it. My order is never ever ever right from this place, I go to a different one by my job and my dunkalatte is delicious everytime. This place literally can not even make one single drink that I have ordered correctly,. It is shocking how bad they are. It is right next door to my house which is the only reason I even continued to try them. Don’t bother with this dunkin unless you want to waste your money 🙏
• FS

  Francisca Stleger

  Oct 17, 2025
  1.0
  This location is horrible … it used to be my go but the way they make they latte’s now is just plain horrible like this is the second time I had to throw my latte out won’t be coming back I’m so annoyed with

Frequently Asked Questions About Dunkin'