Many customers reported unprofessional and rude interactions with staff, including issues with order fulfillment and communication.
Food Quality
While some customers praised the sandwiches for being fresh and tasty, others experienced significant issues with missing ingredients or incorrect orders.
Operational Issues
Frequent complaints about inconsistent hours of operation, including early closures and lack of communication regarding store hours.
Staffing Problems
Numerous reviews highlighted staffing shortages leading to poor service and operational challenges, affecting overall customer experience.
CM
Christopher MacDonald
Feb 4, 2026
1.0
They don't participate in national campaigns such as the dollar combo, even though it's advertised on this page.
ES
Erik Suarez
Jan 19, 2026
1.0
Hours say they close at 9. It’s MLK day so I assume they might close a little early. Arrived to see they had a sign on the door saying “Sorry we’re closing at 8:00”. I thought that was good because I arrived at 7:45 so I can at least get in and get a quick sub and get out. As I pulled up I could see the employees looking out at me in my car about to get out probably trying to figure out what I was doing and hoping I wasn’t coming in. They quickly turned off the lights off likely to avoid me even trying to come in. Very unprofessional and rude. I’m fine with you closing early. I get it. But don’t put that you’re closing at 8:00 on your door then when you see me pull up you turn the lights off like that to avoid me and hope I go away. I would have even been ok with you coming out and telling me sorry, we’re actually closing a little earlier. I could have respected that at the very least. But to just turn the lights off like that. That’s childish. Sorry. In the future act a little more professional.
JF
Joey Fr
Dec 5, 2025
5.0
Food alright. Workers are chill doe
AB
Alexis Boswell
Oct 24, 2025
1.0
Let me start off by saying I love Jimmy John’s sandwiches. I must order from here at least 3 times a month. I always order the turkey tom. Here and there the workers would forget the condiments or lettuce. Yeah, it’s a bit frustrating but not a big deal right. BUT TODAY I placed an online order as usual and once I got home I was looked forward to eating my sandwich hoping this time nothing was forgotten. But you wouldn’t believe me if I told you what was left off of my sandwich tonight. THE FREAKIN TURKEY!!!!!! Forgetting the mayonnaise is one thing but forgetting to put TURKEY on a sandwich called TURKEY TOM!!!!! That’s insane to me someone needs to be fired because that’s just plain out stupidity.