Dunkin'

Reviews

• KW

  Kelsey Weiskittel

  Dec 12, 2025
  1.0
  Service is horrible and coffee is so inconsistent, they pretty much throw the items in your car. No hello. No thank you. No bye. Scary part is that it looked like the female at the window today was a “manager.”
• AA

  alyssa alicea

  Dec 7, 2025
  2.0
  I’ve tried so many times to give this dunkin another shot. I’m left disappointed every time. The coffee isn’t ever made right. The snackin bacon is not ever cooked. I’m always rushed out of the drive thru. It sucks because this is the closest one to me. Do better.
• MH

  Ms. Harley

  Dec 2, 2025
  2.0
  For 2 employees in there and absolutely no customers ALL the tables should be clean. Yet there wasn't 1 clean. The women's bathroom the door doesn't lock and was out of hand soap. My drink wasn't made properly AT ALL and paying such high price $7.16 for 1 drink you would think that it would be made exactly how it is ordered. I didn't make any changes to mine, it is a standard menu drink. Triple Frozen triple mocha coffee and there was nothing triple about the mocha and she completely forgot to put the cocoa powder on it and I had to ask for it. Absolutely shameful! Do better! Y'all should reimburse me!
• KG

  K G

  Nov 4, 2025
  2.0
  Went in the store, it was empty, people work in there look like they don’t want to be here, probably the manager need to pay them or monitor their actions, also all the tables were dirty. I had to clean my own table. I was surprised because she was sitting down and there was nobody in the store and it looks like there was nobody for a while.
• RA

  Rachel Acosta

  Nov 1, 2025
  1.0
  One of the worst customer experiences I have ever had at any Dunkin location. I visited this store at 17330 Old Highway 50, Clermont, FL 34711, and waited over 35 minutes on Saturday, November 1st (11:45am-12:20pm) in the drive-thru while employees ignored customers. Each car sat for nearly 10 minutes at the speaker without a greeting, and I watched more than a dozen cars drive away in frustration because the line was not moving. When I finally reached the speaker, I had to speak first because no one acknowledged me. I ordered an iced latte with sweet cold foam, but they were out, so I asked for cinnamon powder instead. At the window, the employee named Amanda was silent, rude, and completely unprofessional. She never greeted me or apologized for the long wait or asked if I had everything. When I noticed my drink was missing the cinnamon and asked about it, i had to wait longer for her to come back o the window to acknowledge me. Then her response was, “Dunkalattes don’t come with cinnamon.” After I explained that I had added it as an extra, she looked irritated, took my drink, and poured an excessive amount of cinnamon powder into it, which seemed a little spiteful & thus making it undrinkable. The staff showed zero urgency or respect for customers. There’s clearly not a manager there. I think they would prefer no customers - which is exactly what was happening. Everyone just kept driving away because they didn’t want to help us. This store lost many customers today because of poor service and careless employees. Management should take action.

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