Dunkin'

Reviews

• TF

  Taiama Ferreira

  Nov 10, 2025
  5.0
  Great and fresh the service is great too.
• KG

  K G

  Nov 4, 2025
  2.0
  Went in the store, it was empty, people work in there look like they don’t want to be here, probably the manager need to pay them or monitor their actions, also all the tables were dirty. I had to clean my own table. I was surprised because she was sitting down and there was nobody in the store and it looks like there was nobody for a while.
• RA

  Rachel Acosta

  Nov 1, 2025
  1.0
  One of the worst customer experiences I have ever had at any Dunkin location. I visited this store at 17330 Old Highway 50, Clermont, FL 34711, and waited over 35 minutes on Saturday, November 1st (11:45am-12:20pm) in the drive-thru while employees ignored customers. Each car sat for nearly 10 minutes at the speaker without a greeting, and I watched more than a dozen cars drive away in frustration because the line was not moving. When I finally reached the speaker, I had to speak first because no one acknowledged me. I ordered an iced latte with sweet cold foam, but they were out, so I asked for cinnamon powder instead. At the window, the employee named Amanda was silent, rude, and completely unprofessional. She never greeted me or apologized for the long wait or asked if I had everything. When I noticed my drink was missing the cinnamon and asked about it, i had to wait longer for her to come back o the window to acknowledge me. Then her response was, “Dunkalattes don’t come with cinnamon.” After I explained that I had added it as an extra, she looked irritated, took my drink, and poured an excessive amount of cinnamon powder into it, which seemed a little spiteful & thus making it undrinkable. The staff showed zero urgency or respect for customers. There’s clearly not a manager there. I think they would prefer no customers - which is exactly what was happening. Everyone just kept driving away because they didn’t want to help us. This store lost many customers today because of poor service and careless employees. Management should take action.
• MD

  Monte Doty

  Oct 14, 2025
  1.0
  Service was terrible and drink was sub par.
• AS

  Ashley Sanders

  Oct 9, 2025
  1.0
  Pulled up to drive thru speaker. Manager Stephanie, with blond hair in a tight ponytail was smoking inside the back door of the building. I placed my order and pulled forward. As I sat for the next 8-9 I watched this younger girl doing EVERYTHING! She was taking drive thru orders, front counter orders, and was making the food all by herself. I thought this to be wrong as I just seen the manager smoking in the backdoor. So when I paid,I asked the girl "Are you alone? Are you doing all this alone?" She said "My managers here" I replied " oh the lady outback smoking?" She had said yes. After payment I waited about 5 min and here comes the manager. And get this, SHE'S Angry! She slings the widow open, asked me if the food she had was mine, when I said yes, she flung the bags at me. She then proceeded to slam the widow so hard it bounced back open some, and I then yelled you forgot my drink, which she did. She threw her hands up said and yelled she'd get it in a min and slammed the windows again. I truly will never come back to this location after the treatment. Im sorry her cigarettes and whoever she was on the phone with was more important then the job she had and leaving an employee alone. Ill definitely make sure this gets up to higher management.

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