Dairy Queen Grill & Chill

3.9
404 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
860 US Highway 27, Clermont, FL
34714, United States

Hours

Reviews

3.9
404 reviews
5 stars
225
4 stars
63
3 stars
31
2 stars
20
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rude and unhelpful interactions.

Food Quality

Food quality is generally praised, with many customers enjoying the burgers and ice cream, though some report inconsistencies in portion sizes and freshness.

Service Speed

Many customers express frustration with slow service, particularly during busy times or with online orders.

Cleanliness

The restaurant is often noted for being clean and well-maintained, contributing positively to the dining experience.

Order Accuracy

There are frequent complaints about incorrect orders and issues with fulfilling online orders, leading to customer dissatisfaction.
  • MG
    Matt G
    2 days ago
    1.0
    Tried to place an online order because in person is always awful. Placed online order at 12:45, app said to arrive at 12:59. Arrived at the drive thru at 12:57 and was told I was ton early, I’d need to wait. I went into the store to wait and at 1:07 I asked for an update. I was told “I placed my order wrong”, and I should leave and “the system will refund me.” I showed my receipt that shows the correct address, correct time, and my receipt that was paid. I was told again, very dismissively, that the order is wrong and he will not make it and I need to order again or leave. I decided to wait, having no faith in a system refund, and eventually the system printed my order. I asked how he could not see anything in the system and why he asked me to leave and the manager essentially said he takes no responsibility for anything on mobile orders. Dealing with this manager was unbelievably frustrating. Please avoid. I know my kids love the blizzards but there are better local ice cream shops that don’t have this level of difficulty.
  • JH
    james houston
    Nov 17, 2025
    5.0
    I went in last night and Chloe was very helpful and kind making sure I had everything I needed and even offering great suggestions. The food was delicious and I will definitely be back for more!
  • SP
    SJ PRODUCTIONS
    Nov 15, 2025
    5.0
    First time eating at a Dairy Queen Grill and Chill. Really love their food and the chicken strips and fries were delicious! Not including the giant strawberry milkshake was so sweet and tasty. Service was amazing and the young gentleman behind the counter was kind and friendly. Definitely be back in the future.
  • JM
    Jose Melendez
    Oct 7, 2025
    5.0
    Great customer service. Good food quality 👌
  • AS
    Alvin Solomon
    Sep 15, 2025
    4.0
    Bought a caramel blizzard and got a dilly bar for free(had to do a survey online). As always DQ provided a delicious treat. Only criticism is the order took a little longer than expected. But good location, will probably be back again.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Clermont offer?

Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and offers DQCakes.com products like ice cream cakes.

Where is Dairy Queen Grill & Chill located in Clermont?

It is located at 860 US Highway 27, Clermont, FL 34714, USA.