Tropical Smoothie Cafe

Reviews

• AN

  Ashley Nichols

  Oct 16, 2021
  1.0
  Ordered 2 different flavors and they were flavorless and watery. There were staff members outside socializing and smoking with friends. It was a waste of about 15-20 min waiting in the drive thru and of $15
• SP

  Sugey Pla

  Sep 5, 2021
  5.0
  The employee DJ did a great job with making sure my order was perfect! Would come again :)
• JD

  Jessica Dyrmishi

  May 15, 2021
  1.0
  Girl at the drive thru at 12:20 am on 5/15 with the arm tattoos needs a different career. Her attitude is absolutely absurd! I recommend retraining or back of the house position because customer service is not her calling, neither is multitasking!
• MW

  Maranda Williams

  Jan 3, 2021
  1.0
  This location is by far the worst. It's unfortunate that its the closest to me and has a drive thru but has service that is so horrible I am at the point of no longer visiting this location. I order the same thing (thai chicken wrap) every time and 1 out of 5 is satisfactory. Today they gave we a bowl! Last time the wrap was so dry they clearly forgot the sauce. Just wish better for this location. I think I am out of 2nd and 3rd and 4th chances.
• CM

  Connie Minaca

  Sep 12, 2018
  2.0
  Good food, TERRIBLE service. I went today with my dad, as it is his favorite fast food place, and ordered 2 sandwiches and two smoothies. We decided to eat inside for once, instead of going though the drive through like we usually do. We heard lots of noise (apart from the blenders, which obviously can't be helped), including lots of banging in the kitchen and music which I guess is supposed to mask the blenders. Overall it was difficult to hold a conversation. When our food came, the server placed our sandwiches down roughly and walked off, however, because the trays are metal, it seemed even more hostile and rude. Later, another employee was cleaning tables, rather noisily and aggressively, and when she walked over to ask us how we were doing, my dad decided to make our sentiments known. He told her about our experience, but she walked off, simply saying "your opinion matters, sir", though it was clear by her tone and demeanor, that it did not matter at all. Because Tropical Smoothie Café is a chain, and their recipes are standardized, the food is obviously as good here as it is anywhere else, but the service is not. Guys, customer service is important.. especially considering this place isn't super cheap. Aggressive attitudes are not necessary, and they WILL drive away business.

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