Panera Bread

Reviews

• BR

  Bradley Rice

  Nov 11, 2025
  1.0
  I'm a delivery driver with over 1000 deliveries and a 4.8 rating. Came in to pick up 2 orders. Was greeted by a pleasant young lady. Explained what I was there for. She let me know they went quite ready yet. I said fine I'm going to use the restroom. I came back and there where 3 bags sitting where I had spoken with the girl. I went to turn 1 bag to see if they were the orders I was waiting on and was immediately hollared at by a worker who was on the register helping someone else to not touch the bags she would be right with me. Her tone and facial expressions gave everything away. I said oh sorry was just checking to see if they were the ones im waiting on. She proceeds to tell me to leave they aren't serving me. I said just clamp down there isnt any reason to act this way. She then had someone take over her register. Comes over gets within a foot of my face and tells me to get out of her face and her store or she's calling the police. She refused to give me the orders and started telling the staff to not serve me. I asked for the manager and she says I am the manager. If that is true she definitely needs some retraining. As someone who has worked in hospitality for 33years I can say she is one of the worst foh employees I've come across. When I asked another employee for a manager I could tell she felt bad but her response was unfortunately she is the manager. Do better girl! Your staff and guest deserve better!
• KN

  King Nolmoso

  Nov 4, 2025
  1.0
  Just leaving restaurant. I placed an order that included cookies and the cashier handed me the cookies. Afterwards, the cashier moved a trash can with her bare hands. She then went back to her duty station to assist the next customer. I told the manager on duty. She offered to do something about my troubles, but I declined. She said ok and left. Just a heads up, proper hand hygiene isn’t being used at this place.
• PB

  Pete Balzer

  Oct 27, 2025
  4.0
  Good food, good service, quick and accurate. Got the pick 2 because giving away a treat with it so figured I'd give it a whirl. I usually do not go to panera due to the quantity given. Got dip sandwich and blt salad. Even came with a free apple and picked kitchen sink cookie for desset. Super delicious, but loses one star due to quantity of meat. Very tiny amount of bacon on salad and steak on dip.
• TC

  The Empathic Crystal

  Oct 13, 2025
  5.0
  I want to give huge THANK YOU to JESSICA! I came in to purchase a gift card for a coworkers birthday today & the birthday one available wasn't working (to add the funds into). She went out of her way to get other birthday themed ones to try, which unfortunately didn’t work either. BUT, in the end we found a “sunshine” gift card which I found appropriate because she was so polite and extremely helpful. I don’t go out of my way to eat at Panera, but I will return to this location due to her wonderful hospitality! Thanks again Jessica!
• AL

  Adam Landeen

  Oct 8, 2025
  1.0
  Ordered online for rapid pickup. Showed up in time for pickup and order was not showing at the store. Asked if they could check on it as we were in a time crunch. Snaggletoothed manager came out and said they had a problem with the system. We said could you just credit us as we don’t have time to wait. Manager proceeded to ask if the order had posted. I said I have a receipt. With an horrible attitude said that’s not what I asked. I said how would I know if it posted, I know that I’ve been charged. So manager said that I can call tomorrow and get a refund. We said ok. Then she yelled at us as we left. Horrible customer service and tried to make it our fault that store’s system was broken. Manager should be fired immediately. Also won’t be hard to find with that mug.

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