I was asked to vet this McDonalds and be discreet/and myself. No fancy suit, dress clothes - just come in dressed like I normally would - military camo hat backwards, some regular shoes, bball shorts and military green shirt is what I chose. Doesnt matter what you look or dress like, everyo e gets solid treatment 👌!
The Asst Mgr, Leah, and her team Rickiya (order taker), Tarena (hands food over in drive thru and confirms the order is met), Raven (multitasker and delivers food to those waiting who may of had to pull up, or mobile order parking), are PHENOMENAL!
I tried a few McDonalds in the nearby area, even one near a walmart not far from here... other stores could learn alot from this store.
Everything from the dining area to the bathrooms are extremely clean! I have personally gone in right before the lobby closes at night, to first thing in the morning when they open. They ALWAYS hit the mark.
RICKIYA - headstrong, courteous, can multitask as easy as counting her ABC's. She knows her face is the first you will see and it represents her location, but she is smiling & providing exceptional customer service all the time. Her coordination and communication skillset, coupled with that of her teammates is something to behold. She puts the "LIT" in QUA-LIT-Y!
TARENA - No matter how busy it gets, its like second nature. Still makes sure every order is met with the right requested items, including NO SALT requests. Delivers grade a customer service and is extremely efficient. Whether ive ordered for inside or drive thru, she is on her tasks and zeroed in like white on rice. Dont get in her way, her strong work etiquette will roll over you in the most positive way imaginable!
RAVEN - This hard working lady has moves. Although I have only seen her 3-4 times the past few weeks, she is always hustlin', always in stride, also gives exceptional excellence and customer service; she could practically run a register with her left hand, and take orders while bagging items with her right hand w/o breaking a sweat! But unfortunately, God only gave her 2 arms, how unfortunate. Lets cut her some slack... 🤭
LEAH - This assistant Mgr is no joke 😤. I only got to meet her once, and that was today. But if its of any consequence, especially considering how busy this location is, its under her leadership and having been working so close with her team, like these 3 wonderful, hard working ladies, that keeps this well oiled machine (This McD's Location), running optimally well and exceeding expectations at all times.
Keep up the incredible work all 4 of you do. I know its hard at times, especially when the only time people speak up about you individually is when theyre angry or something is wrong. This is precisely why I have been around to rule out those factors. You each are recognized and appreciated. Unlike most people, I believe excellence should be recognized and acknowledged. Ignore the entitled, the haters, or the customers who make mistakes, or forget to mention something, then cast blame on you! I worked my way up from a normal worker at Popeyes to a store mgr up north, before I moved. Trust me! I know what kind of stuff you all put up with. Just smile and keep it moving! YOU ARE NOTICED and APPRECIATED! I SEE YOU ALL 😳!
Update: 10/18/2025 - James, Front End
JAMES, in the front is phenomenal! I wasnt given the dbl cheeseburgers I had ordered, but singles instead. Without a moments notice, he immediately cleared up the matter (though I misunderstood him at first) and knew exactly what should have taken place. Despite my misunderstanding, he calmly and patiently articulated what I needed and was right! Talk about exceptional customer service, patience and empathy... he topped the charts on this one! You never see patience and customer service like this, ever!