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Dunkin' Zero
Brand Certified

Dunkin'

3.3
(261 reviews)

Business Details

(727) 279-2756
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Clearwater, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1831 N Highland Ave, Clearwater, FL
33755, United States

Hours

Reviews

3.3
261 reviews
5 stars
109
4 stars
33
3 stars
23
2 stars
25
1 star
71

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly and providing excellent customer service, with specific mentions of individual employees who made positive impressions.

Order Accuracy

There are numerous complaints about incorrect orders and issues with mobile app orders, indicating a lack of consistency in order fulfillment.

Cleanliness

While some customers noted that the store was clean, others reported unsanitary conditions, particularly in the food preparation areas and bathrooms.

Service Speed

Customers frequently mentioned slow service, particularly during busy times, with long wait times reported for both drive-thru and in-store orders.

Management Issues

Several reviews highlighted problems with management and employee training, suggesting that staff may be overwhelmed or inadequately trained to handle customer service effectively.
  • KL
    Kat Leandre
    Jan 25, 2026
    5.0
    The staff is always friendly when I come here. Wish I knew the names of the two people that are always working - the guy is always friendly and the African American girl that was there with the braids today - I love her. I could be having the worst day soon as I come through there she ll put a smile on my face. I always go to Dunkin - very often get bad service or a wrong order - never at this one though.
  • JR
    Justin Richards
    Jan 1, 2026
    5.0
    The staff here is the friendliest and most accurate in the whole damn county. Use the app for lightning fast service.
  • GG
    Gene
    Dec 13, 2025
    1.0
    This is officially the absolutely slowest Dunkin I have ever been to. The lady in front of me sat at the drive through intercom for not kidding 10 minutes, she even turned around a few times and apologized but it wasn't her, it was the employees at Dunkin that kept her with no cars in front of her or at the window. I finally pulled up, got my order taken, and then got to sit at the window. 2 sandwiches and hash browns, not a huge order. While I was at the window I observed a lady making a drink for someone and then go pull trash can out by the brim and go right back to making another drink without gloves or washing hands. Gross! Further the work area behind the counter, specifically the floor was gross. Now, where is my food? I'm being told to pull up somewhere, wherever I can find a spot. As I'm late already I'm asking if I can just wait and how much longer. Just pull up please, sir Ok I pull up, park and as I park a person comes out with my food! Seriously? Is this a joke, why did I have to pull up again? They didn't even have time to serve the car behind me. Well, the food order was correct and tasted fine but did I mention not a single napkin was provided?! Yeah, I had a choice of 2 locations and definitely chose the wrong one.
  • NM
    Natalie Malafronte
    Nov 27, 2025
    2.0
    I really wish this was a Starbucks . I live right around the corner from here so I come get coffee and every time it sucks, it’s not made right or it’s not made at all and I’m waiting on an online order.
  • LL
    Lazaro
    Nov 26, 2025
    5.0
    I stopped by this Dunkin’ to grab a coffee and was very impressed with my visit. The staff was friendly, polite, and genuinely kind from the moment I walked in. They even surprised me with a few complimentary donuts, which I really appreciated and which made my day. The store was clean and organized, and the restroom was also very clean and well maintained. Small details like that say a lot about how much they care about their customers. Overall, I had an excellent experience here and will definitely be coming back. Thank you to the team for the great service.”

Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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