Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customer service experiences vary widely, with some employees praised for their friendliness and attentiveness, while others are criticized for rudeness and lack of professionalism.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong modifications, leading to frustration.
Food Freshness
Food quality is inconsistent; while some customers enjoyed fresh and hot meals, others received cold or stale food.
Cleanliness
The cleanliness of the dining area and restrooms has been a concern, with multiple reviews mentioning unsanitary conditions.
Wait Times
Customers frequently noted long wait times, both in the drive-thru and when ordering inside, contributing to a negative experience.
JM
John Maynard
4 days ago
1.0
Such a sad story. Upon arrival my wife and I had to dodge an exploded sauce cup at the front entry. Before we ordered I let the staff member, named China know about this mess. You can see from the picture it's not just disgusting but also a trip hazard. China replied with "I'm not going to get that but don't tell anyone." I grew up a half mile from this Wendy's so it saddens my heart to see my hometown be so immensely disrespected.
LC
Lee Choctaw
Jan 27, 2026
1.0
15 minute wait to place an order in the lobby and there's no line. I just left and went to Chick-fil-A. Placed my order and got my in the same amount if time.
KP
Kat P
Jan 14, 2026
5.0
I just want to compliment the crew member who was at the pick up window, Sydney, for her amazing customer service. My car got hit by the car behind me while waiting for my food in the drive thru lane and Sydney went above and beyond making sure I was ok, calming me down when anxiety got the better of me, and just overall having great energy that made the whole altercation a lot better than it would have been otherwise.
Thank you so much to Sydney for making a crappy situation somehow end with a smile! It was much appreciated and will not be forgotten ☺️
CR
Carlos Rivera
Jan 6, 2026
5.0
Drive thru was on point and food was great 👍
NM
Never Mind
Dec 24, 2025
3.0
Edit: while the below review stands I have to say- whoever works in the afternoons after breakfast probably needs to find a new job. I promise you you're not going to get commissions from French's for using so much freaking mustard. The burger is DROWNING in mustard. Plus the fries are cold and soggy
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I use doordash very frequently for this location. Whoever works weekday mornings needs a raise. Breakfast is ALWAYS on point. On time. Hot and delish (potato wedges have their days) but whoever comes in later and handles fries around noon or two pm and weekdays, needs to be replaced. Never are my fries remotely fresh and burgers are often over dry from the patties sitting too long.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for Wendy's at 198 Sr 436 in Casselberry, FL?
Wendy's is open Monday through Friday from 6:30 AM to 2:00 AM and Saturday and Sunday from 7:00 AM to 2:00 AM.
Does this Wendy's location offer drive-thru service and what are its hours?
Yes, the Wendy's at 198 Sr 436 has a drive-thru open Monday through Friday from 6:30 AM to 2:00 AM, and on weekends from 7:00 AM to 2:00 AM.
Is Wendy's at 198 Sr 436 in Casselberry currently open?
Yes, this Wendy's location is open and committed to serving customers during regular hours.
Can I order Wendy's food for delivery or pickup?
Yes, you can order Wendy's for delivery or takeout via their app or website at https://order.wendys.com.
What payment options are accepted at Wendy's 198 Sr 436 location?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa for payment.
Does this Wendy's serve breakfast?
Yes, this location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
How can I provide feedback or contact Wendy's at 198 Sr 436?
You can contact Wendy's Customer Care via live chat or phone at 888-624-8140, fill out their satisfaction survey online, or call this location directly at (407) 789-3931.
Are there other fast food options near Wendy's at 198 Sr 436 in Casselberry?
Yes, nearby fast food restaurants include Denny’s for breakfast and Popeyes Louisiana Kitchen for chicken meals, providing alternatives before or after your visit to Wendy's.
What nearby amenities can help me find Wendy's or enhance my visit?
Nearby places like Metro by T-Mobile for mobile needs, Firestone Complete Auto Care for car services, and Starbucks for coffee make the area convenient for multitasking during your visit.
Are there accommodations close to Wendy's at 198 Sr 436 if I’m visiting Casselberry?
Yes, Summer Bay Resort and HomeTowne Studios Orlando - Casselberry hotels are nearby, ideal for guests wanting close dining options like Wendy's during their stay.
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