Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 130 N Winter Park Dr in Casselberry, FL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Mixed reviews on customer service; some staff were praised for being friendly and helpful, while others were criticized for being rude and unresponsive.
Order Accuracy
Frequent complaints about incorrect orders and issues with order fulfillment, including wrong items and missing toppings.
Food Quality
Significant dissatisfaction with food quality, including undercooked pizzas, lack of flavor, and poor presentation.
Delivery Issues
Numerous reports of delayed deliveries, with some customers waiting over an hour for their orders.
Cleanliness
Concerns raised about cleanliness in the store, including unsanitary conditions and unkempt dining areas.
LJ
Louis Jones
Nov 2, 2025
1.0
Absolutely terrible service. 3 employees were working in the kitchen....not a single person bothered to come to the front. Train your workers in etiquette and customer service.!
LA
Latifat A.
Sep 26, 2025
4.0
Would recommend.I had a problem where I recieved the wrong order. The staff was kind and the customer service was graceful in fixing the situation
VS
Valentina Specoli
Sep 12, 2025
1.0
I placed a delivery order through the Pizza Hut website, which directed me to the 130 N Winter Park Dr, Casselberry, FL 32707 location. I paid a delivery fee and waited an hour, only to be told when I called that the delay was “my problem” and that nothing could be done. When I questioned how this was possible since the Pizza Hut website sent me to this store, the gentleman on the phone hung up on me.
When I called back to ask for his name, he put me on hold for 15 minutes and then stopped answering entirely. If someone is bold enough to hang up on a customer, they should be just as willing to give their name or resolve the issue.
I thought all calls were recorded—I truly hope these calls are reviewed. I am still waiting for a call back from corporate about this experience. This is unacceptable customer service and needs attention from management and corporate immediately.
KW
Kay Whitley
Aug 29, 2025
5.0
Abi is super nice and very professional. Thank you!
AS
Adam Strachn
Aug 21, 2025
2.0
The employees made everything correct and the delivery guy was great and fast. The bad rating isn't about them, but Pizza Hut as a whole now. I haven't had Pizza Hut in many years and decided to get a pan pizza meat lovers. The quality is abysmal. The prices are reasonable, but that's about it. The dough is no longer made in house and is pretty sad looking and bland by comparison. The meats are no longer seasoned and flavorful, but taste low quality and 'off'. The cheese tasted odd and apparently they use wood pulp cellulose filler in cheese now. Gross. I just want my cheese to be cheese. Pizza Hut was never the pinnacle, but it was a good time with above average quality and tasted great for a fair price. I don't know how long they've been on this downward spiral, but it seems most establishments are going this route. Sad days.