Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.9
2,555 reviews
5 stars
1,297
4 stars
495
3 stars
250
2 stars
153
1 star
360
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers expressed mixed feelings about food quality, with some praising the chicken and sides, while others reported issues like small portions and bland flavors.
Customer Service
Service quality varied significantly; some customers experienced friendly and helpful staff, while others reported rude behavior and poor handling of orders.
Order Accuracy
Many reviews highlighted frequent issues with order accuracy, including missing items and incorrect modifications, leading to customer frustration.
Cleanliness
The cleanliness of the location received mixed reviews, with some customers noting a clean environment while others reported unsanitary conditions.
Value for Money
Several customers felt that the portion sizes did not justify the prices, leading to dissatisfaction regarding the overall value.
- DEDebborah Anna Emmers4 days ago5.0I love this place. There best part about Florida i go here 3 times a week for lunch
- EPEimee Portal6 days ago2.0I always try to give this place one more chance but it never convinces me
- EGELSA ROMERO GONZALEZNov 3, 20253.0Las 2 veces que he ido no he salido contenta, la primera pido una ensalada de aguacate y ponen una cucharadita pequeña de guacamole en su lugar, la segunda llegan la casa y falta la sopa. Lo mejor que se come es el pollo y las bolitas de yuca fritas
- HSHareem SazeekOct 30, 20251.0What is the obsession with the black beans??? Every. single. time. I say "NO BLACK BEANS" and every. single. time. half my bowl is black beans WHY? The only thing I ask for is for my meal to NOT have black beans. The person taking my order reads it back to me like 3 times and I still end up with a mushy bowl of black beans.
- AAAníbal Ayala AyalaOct 23, 20251.0La señora cubana es una completa amargada atiende a los clientes de mal humor además cuando las otras personas le hablan en español ella les habla en inglés sabiendo español The Cuban lady is a complete bitter one. She attends to customers in a bad mood. In addition, when other people speak to her in Spanish, she speaks to them in English, knowing Spanish.
Frequently Asked Questions About Pollo Tropical
What are the delivery hours for Pollo Tropical at 1652 NE Pine Island Rd, Cape Coral?
Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM.
Where can I order delivery from Pollo Tropical online?
You can order Pollo Tropical delivery online at https://order.pollotropical.com/menu/pollo-tropical-ne-pine-is-rdcape-coral-fl?handoff=delivery.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes, including their signature grilled chicken and mojo roast pork with sides like black beans and rice.
Does Pollo Tropical accommodate vegetarian customers?
Yes, Pollo Tropical offers vegetarian options as part of their menu.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, as well as debit card and mobile NFC payments.
Does Pollo Tropical offer catering services?
Yes, Pollo Tropical provides catering services.
Is there wheelchair access at Pollo Tropical on NE Pine Island Rd?
Yes, Pollo Tropical has wheelchair accessible entrances, parking, seating, and restrooms to accommodate guests with disabilities.
What nearby restaurants are close to Pollo Tropical at NE Pine Island Rd?
Nearby restaurants include Dunkin', Outback Steakhouse, and another Pollo Tropical location. You can grab coffee at Dunkin' before your meal or enjoy a steak dinner at Outback Steakhouse after visiting.
Are there hotels near Pollo Tropical for visitors to Cape Coral?
Yes, Fairfield by Marriott Inn & Suites Cape Coral/North Fort Myers and Fairfield Inn & Suites by Marriott Cape Coral/North Fort Myers are nearby, offering convenient accommodations for guests visiting Pollo Tropical.
How can I use nearby services like Lee Health or CVS Pharmacy during my visit to Pollo Tropical?
Lee Health and CVS Pharmacy are close by, so you can combine dining at Pollo Tropical with healthcare visits or pharmacy needs in Cape Coral conveniently.