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Dunkin'

3.4
(434 reviews)

Business Details

(239) 471-4866
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Cape Coral, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1715 Cape Coral Pkwy W, Cape Coral, FL
33914, United States

Hours

Reviews

3.4
434 reviews
5 stars
181
4 stars
71
3 stars
43
2 stars
32
1 star
107

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru and for mobile orders, often exceeding 20-30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Staff Performance

While some customers praised individual staff members for their friendliness, overall management and staffing levels were criticized for being inadequate.

Product Quality

Several customers expressed dissatisfaction with the quality of food and drinks, including cold items and poorly made beverages.
  • NQ
    Norberto Quesada
    Jan 19, 2026
    1.0
    Uber eats it’s always good, when it comes to the service, drive through most of the time, it’s awful, horrible, shame.
  • MB
    Mindy Brown
    Jan 17, 2026
    1.0
    Slowest customer service, I ordered through the app and still waited 35 minutes for my food
  • MM
    McSinnin
    Jan 17, 2026
    1.0
    Every time I go there there is always a wait. Even if it's 6am on a weekday. I think I've only gotten my food and coffee q couple of times. I drive off and go somewhere most times. Save yourself the hassle. There are other Duncans in the area.
  • JW
    J W
    Jan 5, 2026
    1.0
    This is the WORST Dunkin store I have ever experienced. Every. Single. Time. we order, nothing shows up correct. They just give you whatever they have. The drinks are never made correctly if you even receive them at all. Literally, 5 out of the last 6 times, they have failed. I will no longer waste money, time and emotions on this incompetent establishment.
  • RR
    Ryan
    Jan 1, 2026
    1.0
    Incredibly putrid management— inconsistent food, and incompetent staff. This Dunkin is incapable of properly running the drive through or mobile orders. Despite being fast food— the wait times are typically around 20-30 minutes, and you’re almost certain to have your order messed up or be asked to pull ahead and wait in front of the drive through. This issue is quite unique to this specific Dunkin, to which it can be attributed to the manager. I unfortunately did not get her name, but she was as an older white woman. Whilst looking amongst the herd of confused staff, the one employee who was trying to be organized and get orders out, was ridiculed and cursed at by the manager, to the point where she became in tears. The manager had no concern, and was oblivious to her incompetence. She claims she knows how to run a Dunkin, and has no intention to do better. She in fact advises customers who want a better experience to travel to the Dunkin location in SE Cape. Truly laughable incompetence, and it’s sad because I like Dunkin and wish this location could be efficient and better managed.

Brand Certified Facts from Dunkin'

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Certified February 22, 2026Yext Knowledge Graph
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