Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported extremely poor service, including long wait times, incorrect orders, and rude staff.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty tables and bugs in food.
Management Issues
Customers expressed dissatisfaction with management, citing unprofessional behavior and lack of effective training for staff.
Food Quality
Several reviews mentioned cold or incorrect food orders, contributing to an overall negative dining experience.
JW
Jerry White
Feb 20, 2026
1.0
Totally incompetent, girl taking order had no personality and couldn't even take an order correctly. Food window got my order wrong and then left out half of my order. No apologies at all .. poor mgt.and training with a I don't care attitude.
DT
David Taylor
Feb 18, 2026
3.0
The last few stops here, inside, nobody was ready to man the register even though there was not a line. The last couple a filet of fish had buns that were stale. I think I'll give this place a break for a while and try it again when my hankering is bad enough that I do not feel like driving further.
RB
Riley Boutwell
Feb 10, 2026
1.0
Gave me a box full of onions instead of a 4 piece nugget. Done with this place.
DS
Dusty Smith
Jan 25, 2026
1.0
If you like waiting a long time for bad food then this is the place for you. By far the slowest McDonald's I've ever visited. I would give 0 stars if I could.
BL
Britani Liriano
Dec 16, 2025
1.0
Worst attitudes from employess I've ever dealt with! Always a long wait. Nothing is ever right. Worst location in Pensacola! They will see you waiting at the window and completely ignore you. 10/10 recommend going to ANOTHER location!
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