Numerous reviews highlighted consistently poor customer service, with staff displaying rude attitudes and a lack of basic courtesy.
Food Quality
While some customers enjoyed the food, many reported issues with food quality, including incorrect orders, cold items, and unsanitary conditions.
Cleanliness
Multiple reviews mentioned dirty facilities, including bathrooms and dining areas, contributing to a negative dining experience.
Service Speed
Customers frequently complained about slow service, long wait times in the drive-thru, and inadequate staffing leading to delays.
Product Availability
Several customers noted that the location often ran out of key ingredients, such as ice cream flavors and other menu items.
LF
Lilly Figueredo
1 day ago
1.0
Walked an waited 20 minutes while ALL employees were waiting in the back and talking and not working. When they finally approached us they gave us attitude. We were the ONLY customers in the store an quickly walked right out. Absolutely worst customer service!!
PE
Pcb explorer
Jan 2, 2026
2.0
The workers were talking amongst themselves and ignored me. I was looking at the birthday cakes. I went to the bathroom and it was filthy. The urinal hadn't been flushed and there was boogers on the wall by the urinal. I have a feeling one of the workers are putting them there because there was alot of them.
RM
R M
Dec 28, 2025
1.0
The workers are terrible they have bad attitudes from the cashier to the cook these people suck.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats can I find at Dairy Queen Grill & Chill in Callaway?
Dairy Queen Grill & Chill offers classic fast-food items with a menu featuring soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, and Chicken Strip Baskets.
Where is Dairy Queen Grill & Chill located in Callaway, FL?
It is located at 720 N Tyndall Pkwy, Callaway, FL 32404-3218, USA.
What are the opening hours of Dairy Queen Grill & Chill Callaway?
The restaurant is open daily from 10:30 AM to 10:30 PM.
Is Dairy Queen Grill & Chill in Callaway family-friendly and accessible?
Yes, it is family-friendly and provides amenities like booster seats, high chairs, wheelchair accessibility, outdoor seating, and restrooms.
Does Dairy Queen Grill & Chill have a drive-thru and WiFi?
Yes, the location features a drive-thru and offers free WiFi for customers.
Can I place mobile orders or use mobile deals at this Dairy Queen location?
Yes, Dairy Queen Grill & Chill supports mobile ordering and offers exclusive deals through their app.
What should I know about Dairy Queen Grill & Chill holiday hours?
The location is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
Are there any nearby coffee shops if I want a beverage before or after visiting Dairy Queen?
Yes, nearby coffee shops include Dunkin' and Starbucks, which are convenient spots to grab a coffee or smoothie near Dairy Queen.
How can Regions Bank or Innovations Federal Credit Union help customers visiting Dairy Queen?
Customers can easily access banking services at nearby Regions Bank and Innovations Federal Credit Union while visiting the area around Dairy Queen.
Are there other dining options close to Dairy Queen Grill & Chill?
Yes, nearby dining options include Papa Johns Pizza, Jimmy John's sandwich shop, Whataburger for burgers, Beef 'O' Brady's American restaurant, and Thai Chef Restaurant.