Numerous reviews highlighted consistently poor customer service, with staff being rude, dismissive, and unhelpful.
Food Quality
Customers reported issues with food quality, including incorrect orders, melted ice cream, and unsanitary conditions.
Long Wait Times
Many customers experienced excessive wait times in both the drive-thru and inside the restaurant, often leading to frustration.
Staffing Issues
Several reviews mentioned that the location appeared to be understaffed, contributing to slow service and poor customer experiences.
Mixed Experiences
While many reviews were negative, a few customers praised specific staff members for their friendliness and good service.
EB
Evaleigh Bell
Nov 14, 2025
1.0
The cashier ahnestee was the worst cashier I've had the displeasure of meeting. She had a nasty attitude, was mumbling under her breath, rolling her eyes, being aggressively short to multiple customers not just us, and extremely unhelpful when asked a single question about one of the ice creams. The facility was hazardous she had the whole floor covered in soap and water instead of mopping in sections like a sane person, making it risky to get to the checkout, food pick up, and sitting areas. Particularly frustrating since one in our party uses a cane. She sneered when people slipped walking up to order and mumbled something but i didnt catch what it was though. But holy crap her attitude about having to work and not being able to close up over an hour early was ridiculous. This was one of the most unpleasant experiences I've had at a restaurant in a long time. I thought of dairy queen as the option to meet up with family and get a treat together, after that there will not be a next time. I dont go to resturants for the atmosphere, i go for food but to be met with straight up hostility from this lady was another thing. please check the cameras.
RT
Rhonda T
Nov 6, 2025
1.0
Hot dog bun Hard, can't chew it. Hot dog hard too.
Hot fudge sundae: they only put hot fudge on top, none on bottom.
Workers act like they don't know what they are doing.
YD
Yahweh's Daughter
Oct 30, 2025
3.0
Bathrooms were gross appeared to be poop on the wall and just not a clean restroom. Food was hot and fresh which was good. And their honey mustard is really good, it has like a horseradish after taste and I would literally just go buy the honey mustard in a jar. Toast had no butter on it though
4 piece chicken with fries and toast is $8.88 with tax.
AA
Anna
Oct 6, 2025
1.0
There's a 75/25 chance this location does not have chocolate ice cream available when you go. One time their machine was broken for over a month. You'd think for being a fast food chain called DAIRY queen they'd prioritize having working ice cream machines but I guess not. I've never had this issue at the lynn haven or panama city beach locations.
NN
Nonya Nonya
Oct 5, 2025
1.0
To whoever owns this business. I placed a take out order Your employees saw fit on 10/5/2025 at 9pm to grossly overfill my blizzard. They then placed a Sunday lid on it. The result was a blizzard that was impossible to eat without dumping my ice cream everywhere. They also forgot the Dilly bar I ordered for my daughter, and put an entire shakers worth of salt on the French fries I ordered for her as well. My counter is a mess right now and my daughter is crying. I sincerely hope whichever employee made my meal feels good about themselves. If they do not like their job they should quit. Disgusting.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats can I find at Dairy Queen Grill & Chill in Callaway?
Dairy Queen Grill & Chill offers classic fast-food items with a menu featuring soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, and Chicken Strip Baskets.
Where is Dairy Queen Grill & Chill located in Callaway, FL?
It is located at 720 N Tyndall Pkwy, Callaway, FL 32404-3218, USA.
What are the opening hours of Dairy Queen Grill & Chill Callaway?
The restaurant is open daily from 10:30 AM to 10:30 PM.
Is Dairy Queen Grill & Chill in Callaway family-friendly and accessible?
Yes, it is family-friendly and provides amenities like booster seats, high chairs, wheelchair accessibility, outdoor seating, and restrooms.
Does Dairy Queen Grill & Chill have a drive-thru and WiFi?
Yes, the location features a drive-thru and offers free WiFi for customers.
Can I place mobile orders or use mobile deals at this Dairy Queen location?
Yes, Dairy Queen Grill & Chill supports mobile ordering and offers exclusive deals through their app.
What should I know about Dairy Queen Grill & Chill holiday hours?
The location is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
Are there any nearby coffee shops if I want a beverage before or after visiting Dairy Queen?
Yes, nearby coffee shops include Dunkin' and Starbucks, which are convenient spots to grab a coffee or smoothie near Dairy Queen.
How can Regions Bank or Innovations Federal Credit Union help customers visiting Dairy Queen?
Customers can easily access banking services at nearby Regions Bank and Innovations Federal Credit Union while visiting the area around Dairy Queen.
Are there other dining options close to Dairy Queen Grill & Chill?
Yes, nearby dining options include Papa Johns Pizza, Jimmy John's sandwich shop, Whataburger for burgers, Beef 'O' Brady's American restaurant, and Thai Chef Restaurant.