McDonald's

3.3
1994 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13100 Cortez Blvd, Brooksville, FL
34613, United States

Hours

Reviews

3.3
1,994 reviews
5 stars
651
4 stars
369
3 stars
320
2 stars
195
1 star
459

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported consistent issues with incorrect orders, including missing items and wrong modifications.

Customer Service

Feedback highlighted a mix of experiences, with some staff being friendly and helpful, while others were described as rude and unprofessional.

Food Quality

Many reviews mentioned cold, stale, or poorly prepared food, with specific complaints about soggy fries and incorrect sandwich orders.

Cleanliness

Several customers noted unsanitary conditions, particularly in the bathrooms and dining area.

Service Speed

Customers frequently complained about long wait times for food, both in the drive-thru and for mobile orders.
  • EB
    Erica Birkenberger
    4 days ago
    5.0
    Me and my family went here this evening and it was such a nice time. Im used to rudeness and the staff unhappy. We went there and dined in and the staff were all talking and laughing. The service was awesome. Food was fresh. The manager working tonight was very motivating to her crew. The crew was terrific and I was genuinely surprised. Pay them more because those are the employees you want to keep. 11/20/25 around 930p. Restaurant was a little busy however they were flawless. I know you see so many negative reviews so Im hoping this good review really stands out. Thank you 😊 ♥️
  • MH
    Marlene Horn
    Oct 26, 2025
    4.0
    The food was as if it was just cooked.
  • AT
    Agent Texas
    Oct 22, 2025
    1.0
    Some of the staff are rude and they always forgot your food, even if they have the "double checked" for accuracy sticker.
  • IL
    Irene Lopez
    Oct 15, 2025
    3.0
    Someone needs to teach them on coffee and customer service. Provide napkins utensils
  • JO
    Jo Ocasio
    Oct 9, 2025
    1.0
    WORST MCDONALDS! They never get the orders right. Gave the kid a 20 for a 17 dollar meal and he said pull forward he didn't give me my change had to get a manager to get my change smh.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 13100 Cortez Blvd, Brooksville, FL?

McDonald's is open daily from 6:00 AM to 11:00 PM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open daily from 5:00 AM to 1:00 AM the next day.