Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported consistent issues with incorrect orders, missing items, and poor attention to detail.
Customer Service
Feedback highlighted a mix of experiences, with some staff being friendly and helpful, while others were described as rude and unprofessional.
Food Quality
Many reviews mentioned cold, overcooked, or poorly prepared food, with specific complaints about soggy fries and unappetizing burgers.
Cleanliness
Several customers noted unsanitary conditions, particularly in the dining area and bathrooms, contributing to a negative dining experience.
Management Issues
Reviews indicated poor management practices, including lack of accountability and inadequate staff training, leading to a chaotic service environment.
KR
Karen Rooney
1 day ago
3.0
Ordered the Arch and 4 bites in I noticed my top burger was red. Started ripping pieces off and had to take off the whole top burger. It was raw! Be careful eating so you don't wind up sick.
SB
Shannon Baker
2 days ago
2.0
The owner of this franchise charges more for a medium iced coffee ($3+) than any other location on this side of Florida. They also have no problem not giving the proper change if it includes pennies. Imagine all the free money they pocket claiming they cannot get pennies anymore due to the "penny shortage ". Total BS. I have yet to be shorted by any other business. In fact, the Macdonald's on 19 gave my change that included pennies and when I told the cashier what the 50 store does she even agreed that was wrong...as they have no issue with getting pennies.
Do I sound ridiculous? Maybe, but it is the point. Maybe they should fix all the prices to end in 5 cent increments instead of ripping off their customers.
It's bad enough the drive thru speakers have sucked for years, the young female cashier has the personality of a sloth, they never show consistency and can never make my coffee correctly.
I'm seriously over this location. I will got out of my way and go somewhere else.
Their little sign says nothing about refusing to give proper change and no other location has this sign.
JB
Jim Bob
Feb 6, 2026
2.0
What was up with half a chicken nugget in my bag 😂 y’all get ur shit together
JW
James Walker
Jan 27, 2026
1.0
Worst experience of my life can never get my order right and waste my lunch break 3 times worse place to eat very dirty behind the counter.Customer service is not good at all.I would never recommend eating here
TR
The Reviewlation
Jan 27, 2026
4.0
this McDonald’s is clean. The service was good. The order came out as requested. Sometimes the fries aren’t the best. The bathroom was clean. The girl at the counter was kind and attentive. Wheelchair accessible. Good for small parties of people. The price is getting a little outrageous for McDonald’s. That’s not the employees fault. Corporate is getting more money hungry i believe. The meals aren’t any better than before. The sizes are getting smaller but the price is getting bigger. Best thing they got is the Mcdouble bundle in my opinion.
What are the regular opening hours for McDonald's at 13100 Cortez Blvd, Brooksville, FL?
McDonald's is open daily from 6:00 AM to 11:00 PM.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open daily from 5:00 AM to 1:00 AM the next day.
Can I order McDonald's food for delivery, and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 1:00 AM, with options including same-day and no-contact delivery.
What services does this McDonald's offer for convenient ordering and payment?
They offer delivery, curbside pickup, mobile ordering through their app, and accept payment options including Apple Pay, Android Pay, credit cards, and cash.
Where can I download the McDonald's app for ordering and rewards?
You can download the McDonald's app on the Apple App Store and Google Play Store to place orders and earn MyMcDonald's rewards.
What nearby places can I visit after eating at this McDonald's on Cortez Blvd?
After your meal, you might visit Garden of Eden Bible Book Store for shopping, Sea Breeze Liquors & Fine Wines for drinks, or explore Brooksville Ranch, a local historical building and accommodation.
Are there any nearby shopping options close to this McDonald's?
Yes, nearby shopping includes Dollar Tree for discount goods, Ross Dress for Less for clothing, and RadioShack for electronics and mobile phones.
What other dining options are near McDonald's at 13100 Cortez Blvd?
Nearby dining includes Keke's Breakfast Cafe for brunch, Wasabi Sushi & Grill for Japanese cuisine, and Smokin' Oak Wood-Fired Pizza & Taproom for pizza and bar.
Does this McDonald's have WiFi available for customers?
Yes, this location offers free WiFi for customer use.
What is the contact phone number for McDonald's at this location?
You can reach this McDonald's at +1 352-596-7042.
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