Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.6
2,845 reviews
5 stars
1,220
4 stars
539
3 stars
310
2 stars
208
1 star
568
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the food for being delicious and well-seasoned, particularly the chicken and Tropichops, although there were complaints about dry or undercooked chicken on occasion.
Service Consistency
Service quality varied significantly, with some customers reporting excellent and friendly service while others experienced rude staff and incorrect orders.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the dining area and restrooms, which detracted from the overall experience.
Management
Positive feedback highlighted effective management, particularly from specific individuals like Andy, who improved customer experiences, while other reviews noted a lack of oversight leading to inconsistent service.
Order Accuracy
Many customers reported issues with order accuracy, including missing items and incorrect orders, particularly in the drive-thru and online orders.
- ECEva ChadwickNov 13, 20255.0Andy, the manager is awesome! I ordered food from Uber, and Uber FORGOT A WHOLE CHICKEN! I went up to the store because there was not really a number straight to the restaurant. When I when in and explained it to him, he gave me the entire meal again! And it was sooooo good!!!😊 Then when I was leaving, I asked if they were hiring and he said yes. I gave my daughter the information and now she works for them!!! She loves the atmosphere and her management. And I have to say they treat her like family! She loves this job compared to other jobs she had.
- APAlberto Guillen parraNov 7, 20255.0I say the service it’s really good at the drive through the people there are so nice and the worker Melanie should get a rise
- JCJavier ColonNov 1, 20255.0The food and service was very good a standout for me was the crispy chicken tropichop I highly recommend this store
- PHPatricia HibbertOct 23, 20255.0From the waitress to the amazing food customer service and Management my experience was Amazing so we plan to come every weekend we had lunch Monday and we will see you guys on Thursday Go to Brandon location you can thank me later Patricia Hibbert thanks again ❤️❤️❤️
- FFFrankOct 21, 20255.0Excelente servicio y atención, la comida muy deliciosa . Sin duda volveré de nuevo . Todo estuvo perfecto el ambiente y los sabores exquisitos. El pollo delicioso y el Steak con muy buena textura . Muchas felicidades para los mangers del restaurante y en especial para Isabela demuestró una gran capacidad de liderazgo y un trato excepcional .
Frequently Asked Questions About Pollo Tropical
What are the regular opening hours of Pollo Tropical in Brandon, FL?
Pollo Tropical in Brandon, FL is open daily from 10:30 AM to midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service. You can order online via their delivery URL.
Which payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, and Visa credit cards as payment options.
Does Pollo Tropical have options for vegetarians and children?
Yes, Pollo Tropical serves vegetarian dishes and has a children's menu available.
Is Pollo Tropical wheelchair accessible and family-friendly?
Yes, Pollo Tropical has wheelchair accessible entrance, seating, restrooms, and welcomes families and children.
Can customers order food online or use curbside pickup at Pollo Tropical?
Yes, customers can order food online, and Pollo Tropical offers both curbside pickup and no-contact delivery.
Does Pollo Tropical offer catering services?
Yes, Pollo Tropical provides catering services for events and gatherings.
Is there free parking available at Pollo Tropical in Brandon?
Yes, Pollo Tropical has free parking lot spaces for customers.
What nearby restaurants can I visit if I want more dining options around Pollo Tropical?
Nearby dining options include Genghis Grill, Kanji Sushi & Ramen, Barnacles, Liang's Bistro Asian Cuisine, Win Win Asian Kitchen, and Applebee's Grill + Bar.
Which nearby grocery stores or convenience stores are close to Pollo Tropical for quick shopping?
Nearby grocery and convenience stores include Bravo Supermarkets, Bravo Supermarket, Walgreens, and Speedway gas station with convenience store.
Are there any nearby transit-friendly locations or banks near Pollo Tropical for convenience?
Yes, you can find WELLS FARGO BANK, TD Bank ATM, LibertyX Bitcoin ATM, and Western Union nearby for your banking and money transfer needs.