Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.6
2,859 reviews
5 stars
1,228
4 stars
540
3 stars
312
2 stars
210
1 star
569
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers enjoyed the flavorful chicken and sides, there were consistent complaints about dry chicken and missing items in orders.
Service Issues
Numerous reviews highlighted poor service, including incorrect orders, slow response times, and unhelpful staff.
Cleanliness
The cleanliness of the dining area was generally acceptable, but several reviews pointed out issues with the restrooms.
Management Praise
Some customers praised the management, particularly Andy, for improving service and creating a welcoming atmosphere.
- JRJasmine RamirezDec 29, 20255.0My husband cousin has talked about this place non stop but we’ve always been hesitant for some odd reason. His cousin suggested the half chicken with black beans and white rice.. 🔥 Good stuff and really refreshing! We highly recommend!
- MDMatthew DavisDec 18, 20252.0Ordered online and was missing multiple items when I got home, not to mention the very dry chicken I received. Called to get a refund for the missing items and could only get a hold of a 3rd party company that just gave me the run around until I quit trying. Never eating here again, and neither should you!
- ALAdrian LoperaDec 13, 20255.0The chicken is tasty, the plantains are really good and the yellow rice. I love this restaurant and the service. Nobody does the chicken like Pollo Tropical does.
- LSLeslie SantiagoDec 12, 20251.0Los empleados son poco servicial y los anuncios son engañosos un toston con poquita carne en 8.99 pensábamos que era un toston grande con carne pero nooo era un tostonsito con una cucharita de carne en casi 10 pesos en que cabeza cabe un robo total
- SWShavonda WhiteDec 4, 20252.0New to the area, wanted to try new restaurants and came across this place which the menu depicts really good looking food however the actual food received was a huge disappointment. The crispy chicken sandwich that we ordered was really small and barely filled up the buns and was overcooked. The fries were all overcooked and were not good at all. Not sure if it’s only this location but this is experience has put a bad taste in my mouth. The salad dressing was delicious and about the only good thing about it.
Frequently Asked Questions About Pollo Tropical
What are the regular opening hours of Pollo Tropical in Brandon, FL?
Pollo Tropical in Brandon, FL is open daily from 10:30 AM to midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service. You can order online via their delivery URL.
Which payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, and Visa credit cards as payment options.
Does Pollo Tropical have options for vegetarians and children?
Yes, Pollo Tropical serves vegetarian dishes and has a children's menu available.
Is Pollo Tropical wheelchair accessible and family-friendly?
Yes, Pollo Tropical has wheelchair accessible entrance, seating, restrooms, and welcomes families and children.
Can customers order food online or use curbside pickup at Pollo Tropical?
Yes, customers can order food online, and Pollo Tropical offers both curbside pickup and no-contact delivery.
Does Pollo Tropical offer catering services?
Yes, Pollo Tropical provides catering services for events and gatherings.
Is there free parking available at Pollo Tropical in Brandon?
Yes, Pollo Tropical has free parking lot spaces for customers.
What nearby restaurants can I visit if I want more dining options around Pollo Tropical?
Nearby dining options include Genghis Grill, Kanji Sushi & Ramen, Barnacles, Liang's Bistro Asian Cuisine, Win Win Asian Kitchen, and Applebee's Grill + Bar.
Which nearby grocery stores or convenience stores are close to Pollo Tropical for quick shopping?
Nearby grocery and convenience stores include Bravo Supermarkets, Bravo Supermarket, Walgreens, and Speedway gas station with convenience store.
Are there any nearby transit-friendly locations or banks near Pollo Tropical for convenience?
Yes, you can find WELLS FARGO BANK, TD Bank ATM, LibertyX Bitcoin ATM, and Western Union nearby for your banking and money transfer needs.