McDonald's

3.7
2498 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
502 W Brandon Blvd, Brandon, FL
33511, United States

Hours

Reviews

3.7
2,498 reviews
5 stars
1,093
4 stars
467
3 stars
378
2 stars
170
1 star
390

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, particularly from management and drive-thru staff, with reports of rude behavior and lack of professionalism.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong modifications, leading to frustration and dissatisfaction.

Food Quality

Feedback on food quality was mixed; while some praised fresh and hot food, others reported stale or improperly cooked items.

Cleanliness and Atmosphere

The restaurant was generally noted as clean, but some customers mentioned an uninviting atmosphere and discomfort due to temperature.

Operational Issues

Customers frequently encountered problems with the drive-thru hours, order processing, and the kiosk system, leading to long wait times and confusion.
  • MK
    Marvin Kelly
    Nov 12, 2025
    1.0
    Worst McDonalds. Always rude. Always closing early not wanting to make food because they’re too lazy to cook. I ordered online and they tell me I have to cancel my order even though my order goes through and they took my money. Don’t eat here. Go somewhere else. Another franchise. The employees here are the reason this company is going down. Especially the late night crew going into early morning. Fire the whole crew and get employees who want to work and not act like they’re to good to talk to customers and give customer service, your job
  • TT
    Tonya Taylor
    Nov 4, 2025
    3.0
    I was hungry and I have a 4 1/2 pound Chihuahua who is picky and wasn’t eating so I decided to drive to McDonald’s and get a quarter pounder and a hamburger patty for her. So I get there order my quarter pounder and two plain hamburger patties, no bun, get home and there are onions all over the hamburger patties. Dogs can’t have onions. The last thing I want to do was load all my dogs back up to go up there. I guess ordering “plain” patties is not specific enough. You had one job. I tried reaching out to the restaurant Before leaving this review, but no one answered the phone.
  • DD
    Debrick
    Nov 2, 2025
    5.0
    This McDonald’s location deserves 5 stars. The food was GREAT — honestly, I haven’t had McDonald’s taste this good in a long, long, long time. Everything came out fresh, hot, and exactly right. The manager, Jaheim, really stood out. He runs the store with excellent customer service and professionalism. You can tell he actually takes pride in the place, and it shows in the quality of the food and the service. Highly recommend this location — I’ll definitely be coming back
  • LK
    Leena K
    Nov 2, 2025
    1.0
    First I don’t know what’s wrong with yall phone because it doesn’t work. I called multiple times and it’s not going through. I placed a mobile order and it was 4 egg McMuffins no butter no egg add 2 bacon. Not one of my sandwiches had canadien bacon. I would’ve been fine if I could’ve got a refund but one the girl at the first window didn’t even give me a receipt and just told me to go to the next window. If your phone worked I could’ve called and we could’ve figured it out. Yall suck👎🏾👎🏾👎🏾
  • TH
    T H.W.
    Oct 31, 2025
    1.0
    The absence of satisfactory customer service at this restaurant, particularly from the young woman at the drive-thru window who displayed a poor attitude, as well as from the manager, Jeffrey/Geoffrey, is truly shocking. I have come to realize that the staff's negative demeanor is likely a reflection of the manager's even more unfavorable attitude. When a manager reacts to a customer who is informing him about the unsatisfactory service I had experienced, he asks me the customer, "Are you having a bad day?" it is an utterly inappropriate and unacceptable response that demonstrates a lack of professional leadership. I suppose I should not be surprised by this kind of treatment, considering they are employed at McDonald's.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 502 W Brandon Blvd, Brandon, FL?

McDonald's at 502 W Brandon Blvd is open 24 hours every day of the week.

Can I use the drive-through service at this McDonald's?

Yes, the McDonald's at 502 W Brandon Blvd offers a drive-through service 24/7.