Chipotle Mexican Grill

3.7
2448 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Brandon Town Center is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
103 Brandon Town Center Dr, Brandon, FL
33511, United States

Hours

Reviews

3.7
2,448 reviews
5 stars
1,194
4 stars
457
3 stars
213
2 stars
132
1 star
452

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with staff were mixed, with some praising friendly service while others reported rudeness and unprofessional behavior.

Portion Sizes

Many customers expressed dissatisfaction with the portion sizes, often describing them as stingy or inadequate.

Cleanliness

Feedback on cleanliness was inconsistent; some praised the cleanliness of the restaurant, while others reported dirty tables and unsanitary conditions.

Food Quality

While some customers enjoyed the food, others reported issues such as undercooked items and poor quality meat.

Management Issues

Several reviews highlighted problems with management, including unprofessional behavior and lack of customer service training.
  • DC
    David Cole
    5 days ago
    5.0
    The staff was friendly, fast, and efficient. Food was as ordered and excellent. Decent amount of parking outside.
  • MM
    Matthew
    Dec 31, 2025
    1.0
    Went there to get food and drinks. They were “cleaning” the fountain drink dispenser, told us it would be less than 10 minutes. We sit there for 45 minutes while the worker who was “cleaning” it continues to leave and do other things while other workers stood around doing nothing. They finally finished it.
  • DC
    D C
    Dec 31, 2025
    1.0
    If you want a decent meal for your money DO NOT spend your money here. I literally got a few pieces of chicken on both bowl and from the reviews I’m not the only one. I ask how much is extra chicken they guy then realized there wasn’t much chicken on either bowl so he went back and literally put ONE piece of chicken on the spoon and put it in ONE of the bowls as if I’m not standing right in front of the counter. If my kids did ask for this crap I would never spend a dime at this specific chipotle they are horrible. Anybody reading this drive a little bit further to chipotle in Valrico you will thank me later. When you see the employees then you will understand why you get VERY LITTLE… If corporate is ready this send somebody there to see for yourself ALSO I honestly want my money back my kids love this place that’s the ONLY reason I went that specific one been doing it for years…
  • CP
    Carlos P
    Dec 24, 2025
    5.0
    Food was good, restaurant looked clean and my only issue is the music is too loud.
  • OV
    OldRangerNewDad Vlog&Podcast
    Dec 22, 2025
    2.0
    ( For context, please feel free to scan over my hundreds of Google reviews. You will see only a handful of negative reviews. This will be one of them.) I just walked into chipotle, the staple of my meals on the road working as I know it's good quality, good tasting, mostly healthy food. I was literally the only customer in the building was literally the only customer, when I walked in. The whole place, was completely empty. Several employees saw me, a girl with a scowl on her face came out to wait on me. She appeared to be irritated that she had to work today. And in that fashion, she didn't work today, but she did collect a paycheck I am sure. I got a bowl to go and asked for chicken. Naturally, at almost 6pm the container was almost empty, so it's the oldest driest chicken... But she clearly did not want me to have it. She gave me the smallest scoop I've ever received at a chipotle, it was kind of embarrassing, so I had to ask her to give me a little bit more chicken, to which she gave me three or four tiny little chunks of again, the old dry chicken, with the attitude to go with it clearly she lives on the struggle-bus as she was really having a hard time. I certainly won't be returning, and hope this Chipotle can hire people more interested in at least doing the bare minimum.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Brandon Town Center serve?

Chipotle serves fast-casual Mexican food including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the opening hours of Chipotle Mexican Grill at Brandon Town Center?

The restaurant is open daily from 10:45 AM to 11:00 PM.