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Chipotle Mexican Grill

3.3
(157 reviews)

About

Mexican Restaurant
Chipotle West Bradenton is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
5002 Cortez Rd W, Bradenton, FL
34210, United States

Hours

Reviews

3.3
157 reviews
5 stars
71
4 stars
17
3 stars
9
2 stars
10
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and poor management.

Food Quality

Many customers express disappointment with food quality, citing issues like cold meals, inconsistent portion sizes, and poor meat quality.

Cleanliness

Numerous reviews highlight cleanliness issues, with dirty tables and unsanitary conditions reported frequently.

Order Accuracy

Several customers experienced problems with order accuracy, including missing items and incorrect orders.

Speed of Service

Customers frequently mention slow service, particularly during busy times, leading to long wait times.
  • HM
    Honza Mikulka
    2 days ago
    5.0
    Sooooooo good !
  • EO
    E O
    5 days ago
    1.0
    This is, without exaggeration, the worst Chipotle experience I have ever had. The only reason this location appears “clean” is likely because it’s new — not because of any standard of excellence. If this place ages the way the staff performs, it’s going downhill fast. Kayla was hands down one of the most unprofessional, rude, and careless employees I have ever encountered in any restaurant. Her attitude was dismissive and hostile from the start. She was washing her hands while water was literally dripping out of her gloves — which is both unsanitary and unacceptable. That alone should be a major red flag. The portions she served were laughable. The bowl was barely one-quarter full. When I politely told her that she had made one of the bowls incorrectly, instead of correcting it properly, she grabbed ingredients from another bowl I had ordered and physically mixed them together with her hands — combining items I specifically did not want. It was careless, sloppy, and completely disrespectful to the customer. To make matters worse, she answered the phone mid-transaction, leaving me standing there while my order sat incomplete. No apology. No urgency. No professionalism whatsoever. If this is the standard of service here, management needs to seriously reevaluate their staff and training immediately. This was beyond disappointing — it was unacceptable.
  • KJ
    kevin jose
    Feb 21, 2026
    4.0
    Muy rico pero aveces sirven muy poco
  • BS
    Brandon “B.J.” Scott
    Feb 4, 2026
    1.0
    Rude staff at night. I checked to see if they were open, the Google listing says they were open until 12. A short, heavy set guy with thick glasses was rude cut me off and closed the window.
  • LL
    Lake Life
    Feb 1, 2026
    1.0
    Employees were terrible and rude, the manager of this location doesn't like to do his job

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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