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Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood.
Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®.
*At participating locations.
Numerous reviews highlighted poor customer service, with staff being unprofessional, rude, and inattentive.
Slow Service
Many customers experienced long wait times for their orders, often exceeding 20-30 minutes, regardless of whether they ordered in-store or online.
Food Quality
Several reviews mentioned inconsistent food quality, with complaints about poorly made smoothies and incorrect orders.
Cleanliness Issues
Multiple customers reported unsanitary conditions, including bugs and dirty restrooms, leading to a negative dining experience.
Positive Feedback
Despite the negative reviews, some customers praised the taste of the smoothies and food, indicating that when orders are correct, they can be enjoyable.
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Danielle Ladd Taraszuk
Sep 23, 2025
4.0
I come here frequently for the Smoothies and the chocolate, peanut butter and banana smoothie is my fav! It’s excellent!!! Staff is decent and service is fast. Average cost of smoothie is $10.
EE
Eboni “EJ”
Aug 23, 2025
2.0
I order curbside but decided to go inside instead. There were 4 young ladies working and 2 guys in line. Nobody greeted my ( which was fine) but then after they were done helping the 2 guys. Nobody sill hadn't acknowledged me, I even made eye contact with 3 of the young ladies. I stood there for 3 mins. So I approached the counter and NOBODY said anything. One of the girls asked the other crew members "what about the curbside" and I said I've been standing right here. The young lady didn't ask for the name just handed me the drinks and said have a good day. The customers service was trash.
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Tete
Aug 23, 2025
4.0
Dragon fruit smoothie, green Island smoothie all are amazing and the chocolate chip cookie is soft and yummy.
TO
Tanya Ortiz
Aug 18, 2025
3.0
Slow service. I question the quality of the smoothie I ordered. I ordered avocado smoothie.
MM
Mrberm
Aug 15, 2025
1.0
Customer service is very poor at this location. I am a loyal customer with thousands of points in the app as I am at this location a few times a week. I placed an order via the app and the order was incorrectly sent to another location 3 towns over, when I only use this location. I showed them the order email of the error and they would not honor the pickup. Not a good experience and they need to do better and get retrained on proper customer service.