Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.5
1,816 reviews
5 stars
715
4 stars
336
3 stars
242
2 stars
140
1 star
383
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including dry, burnt, or old chicken, and incorrect orders.
Customer Service
Customer service experiences varied widely; some praised staff for being courteous and helpful, while others reported rudeness and poor service.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Order Accuracy
Numerous customers experienced problems with incorrect orders and missing items, leading to frustration.
Wait Times
Long wait times for food, both in-store and drive-thru, were frequently mentioned as a significant issue.
- SFShaye Finkel4 days ago3.0My soup looks nothing like what was advertised.. the only thing I added was white rice. This soup was thick like split pea soup not broth like I expected.
- TDTodd DelehantyJan 13, 20264.0Food is great. We order takeout atleast once a month but they NEVER get the order correct. They are always missing something or get the order wrong. Nothing is more frustrating than getting home and having the wrong order. So make sure you open the bag and look through it thoroughly.
- DVDavid VJan 2, 20264.0Tropi chop all the way! Dare you to find a meal not good for that price.
- DSDouglas SilvaDec 29, 20251.0Just order a quesadilla wrap, which is a favorite of mine, and I never had a worse wrap. It was super SOGGY!
- BHBailey HortonDec 10, 20252.0Just wanna say the worst ever didn’t even give me a fork or my sauce that I paid for and the sandwich was old, and my plantains were burnt
Frequently Asked Questions About Pollo Tropical
What are the delivery hours for Pollo Tropical in Boynton Beach?
Pollo Tropical offers delivery daily from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located in Boynton Beach?
Pollo Tropical is located at 2298 Congress Avenue, Boynton Beach, FL 33426.
Can I order food online for delivery from Pollo Tropical Boynton Beach?
Yes, you can order delivery online at https://order.pollotropical.com/menu/pollo-tropical-congress-aveboynton-beach-fl?handoff=delivery.
What types of cuisine does Pollo Tropical offer?
Pollo Tropical offers Cuban and other Latin American inspired dishes, featuring fresh 24-hour citrus marinated chicken, grilled chicken, and mojo roast pork.
Does Pollo Tropical offer vegetarian and children's menu options?
Yes, Pollo Tropical serves vegetarian dishes and has a children's menu available.
What payment options are accepted at Pollo Tropical Boynton Beach?
They accept American Express, Discover, Mastercard, and Visa.
Does Pollo Tropical have wheelchair accessible facilities and parking?
Yes, Pollo Tropical has wheelchair accessible entrance, seating, restroom, and parking available.
What are some nearby places I can visit before or after dining at Pollo Tropical?
Nearby you can visit British Swim School for swimming lessons or LA Fitness gym for a workout.
Are there any cafes or smoothie bars close to Pollo Tropical for a light snack or drink?
Yes, Nrgize and Smoothie King are nearby spots where you can enjoy smoothies and light refreshments.
What other services are available near Pollo Tropical in Boynton Beach?
Nearby you can find dental services at Modern Dental Smiles, pet care at Animal Emergency Center, and beauty salons like Lauren Pantera Hair.