Pollo Tropical

3.5
1806 reviews

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
2298 Congress Avenue, Boynton Beach, FL
33426, United States

Hours

Reviews

3.5
1,806 reviews
5 stars
709
4 stars
335
3 stars
240
2 stars
140
1 star
382

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Several reviews mentioned inconsistent food quality, with complaints about dry chicken, incorrect portions, and unsatisfactory sides.

Cleanliness

Customers frequently noted that the dining area and bathrooms were not well-maintained, with dirty tables and unsanitary conditions.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendly service and mentioned enjoying the food when it was prepared correctly.

Order Accuracy

A recurring theme was the frequent mistakes in orders, particularly with online and drive-thru orders, leading to customer frustration.
  • MT
    Mick Terrero
    3 days ago
    4.0
    Good good, no frills, consistent and quick service
  • VH
    Veronica Hicks
    Nov 16, 2025
    1.0
    The pollo tropical located at 2298 congress ave., has to be the worst location ever. Dirty store, with poor customer service. The management team needs to do a better job. Fire the entire staff, they all have attitude problems.
  • TM
    Tam561 Mcgraw
    Nov 11, 2025
    1.0
    I went to pollo tropical at 5 thinking the food will be fresh and hot. Wrong 🤢. The chicken and, yellow rice tastes old like it been sitting there since opening or the next day. This is the second time I ordered chicken from there in the food doesn’t taste fresh. The food used to be hot and good at this location. These restaurants starting to sell people’s anything.
  • BR
    Briana Rene
    Nov 9, 2025
    5.0
    Had a great experience. Best fast food option hands down! Love the yuka cheese balls and tropi chop bowls!
  • LD
    Lydia D
    Nov 4, 2025
    5.0
    It’s was fast drive through and the girls try hard to satisfy your requests.

Frequently Asked Questions About Pollo Tropical

What are the delivery hours for Pollo Tropical in Boynton Beach?

Pollo Tropical offers delivery daily from 10:30 AM to 11:30 PM.

Where is Pollo Tropical located in Boynton Beach?

Pollo Tropical is located at 2298 Congress Avenue, Boynton Beach, FL 33426.