Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.5
1,806 reviews
5 stars
709
4 stars
335
3 stars
240
2 stars
140
1 star
382
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Several reviews mentioned inconsistent food quality, with complaints about dry chicken, incorrect portions, and unsatisfactory sides.
Cleanliness
Customers frequently noted that the dining area and bathrooms were not well-maintained, with dirty tables and unsanitary conditions.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendly service and mentioned enjoying the food when it was prepared correctly.
Order Accuracy
A recurring theme was the frequent mistakes in orders, particularly with online and drive-thru orders, leading to customer frustration.
- MTMick Terrero3 days ago4.0Good good, no frills, consistent and quick service
- VHVeronica HicksNov 16, 20251.0The pollo tropical located at 2298 congress ave., has to be the worst location ever. Dirty store, with poor customer service. The management team needs to do a better job. Fire the entire staff, they all have attitude problems.
- TMTam561 McgrawNov 11, 20251.0I went to pollo tropical at 5 thinking the food will be fresh and hot. Wrong 🤢. The chicken and, yellow rice tastes old like it been sitting there since opening or the next day. This is the second time I ordered chicken from there in the food doesn’t taste fresh. The food used to be hot and good at this location. These restaurants starting to sell people’s anything.
- BRBriana ReneNov 9, 20255.0Had a great experience. Best fast food option hands down! Love the yuka cheese balls and tropi chop bowls!
- LDLydia DNov 4, 20255.0It’s was fast drive through and the girls try hard to satisfy your requests.
Frequently Asked Questions About Pollo Tropical
What are the delivery hours for Pollo Tropical in Boynton Beach?
Pollo Tropical offers delivery daily from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located in Boynton Beach?
Pollo Tropical is located at 2298 Congress Avenue, Boynton Beach, FL 33426.
Can I order food online for delivery from Pollo Tropical Boynton Beach?
Yes, you can order delivery online at https://order.pollotropical.com/menu/pollo-tropical-congress-aveboynton-beach-fl?handoff=delivery.
What types of cuisine does Pollo Tropical offer?
Pollo Tropical offers Cuban and other Latin American inspired dishes, featuring fresh 24-hour citrus marinated chicken, grilled chicken, and mojo roast pork.
Does Pollo Tropical offer vegetarian and children's menu options?
Yes, Pollo Tropical serves vegetarian dishes and has a children's menu available.
What payment options are accepted at Pollo Tropical Boynton Beach?
They accept American Express, Discover, Mastercard, and Visa.
Does Pollo Tropical have wheelchair accessible facilities and parking?
Yes, Pollo Tropical has wheelchair accessible entrance, seating, restroom, and parking available.
What are some nearby places I can visit before or after dining at Pollo Tropical?
Nearby you can visit British Swim School for swimming lessons or LA Fitness gym for a workout.
Are there any cafes or smoothie bars close to Pollo Tropical for a light snack or drink?
Yes, Nrgize and Smoothie King are nearby spots where you can enjoy smoothies and light refreshments.
What other services are available near Pollo Tropical in Boynton Beach?
Nearby you can find dental services at Modern Dental Smiles, pet care at Animal Emergency Center, and beauty salons like Lauren Pantera Hair.