Brand Certified
Pollo Tropical
3.5(1827 reviews)
Certified by Pollo Tropical • Feb 22, 2026
Business Details
2298 Congress Avenue, Boynton Beach, FL
33426, United States
Certified by Pollo Tropical • Feb 22, 2026
(561) 364-4313
Certified by Pollo Tropical • Feb 22, 2026
https://locations.pollotropical.com/fl/boynton-beach/2298-congress-avenue
Certified by Pollo Tropical • Feb 22, 2026
About
Certified by Pollo Tropical • Feb 22, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Feb 22, 2026
Hours
Certified by Pollo Tropical • Feb 22, 2026
Reviews
3.5
1,827 reviews
5 stars
720
4 stars
338
3 stars
242
2 stars
140
1 star
387
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders, missing items, and wrong food being served.
Food Quality
Several reviews highlighted inconsistent food quality, with complaints about dry, burnt, or old food.
Customer Service
Customer service experiences varied widely, with some praising staff for being courteous while others reported rudeness and poor service.
Cleanliness
Multiple customers noted cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
Wait Times
Customers frequently mentioned long wait times for both drive-thru and in-store orders, often exceeding expected times.
- MSMarino SantosFeb 12, 20261.0.management needs to visit this store. People skip, workers seems not to care who's next
- CCCrisFeb 4, 20261.0Rice is always undercooked especially the yellow rice drinks are always flat they need to change the drink machine customer service they always have an attitude overall I would not recommend this location
- DMDAN THE MANNFeb 2, 20261.0The girl at the drive thru on February 2nd 2026 … 11pm cheated me out of my money i might call corporate on her tbh … I ordered half chicken dark meat when I got to the drive thru she told me is going to take 15 mins and I said that’s fine I will wait when I get to the drive thru she just handed me the chicken and I thought she was full of it when I got home she gave me one white meat chicken and one dark meat…. If you can’t give me what I’m paying for just say that .. I work hard for my money and you gave me the wrong food on purpose I didn’t mind waiting I was patient but is all good
- SFShaye FinkelJan 16, 20263.0My soup looks nothing like what was advertised.. the only thing I added was white rice. This soup was thick like split pea soup not broth like I expected.
- TDTodd DelehantyJan 13, 20264.0Food is great. We order takeout atleast once a month but they NEVER get the order correct. They are always missing something or get the order wrong. Nothing is more frustrating than getting home and having the wrong order. So make sure you open the bag and look through it thoroughly.
Frequently Asked Questions About Pollo Tropical
What are the delivery hours for Pollo Tropical in Boynton Beach?
Pollo Tropical offers delivery daily from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located in Boynton Beach?
Pollo Tropical is located at 2298 Congress Avenue, Boynton Beach, FL 33426.
Can I order food online for delivery from Pollo Tropical Boynton Beach?
Yes, you can order delivery online at https://order.pollotropical.com/menu/pollo-tropical-congress-aveboynton-beach-fl?handoff=delivery.
What types of cuisine does Pollo Tropical offer?
Pollo Tropical offers Cuban and other Latin American inspired dishes, featuring fresh 24-hour citrus marinated chicken, grilled chicken, and mojo roast pork.
Does Pollo Tropical offer vegetarian and children's menu options?
Yes, Pollo Tropical serves vegetarian dishes and has a children's menu available.
What payment options are accepted at Pollo Tropical Boynton Beach?
They accept American Express, Discover, Mastercard, and Visa.
Does Pollo Tropical have wheelchair accessible facilities and parking?
Yes, Pollo Tropical has wheelchair accessible entrance, seating, restroom, and parking available.
What are some nearby places I can visit before or after dining at Pollo Tropical?
Nearby you can visit British Swim School for swimming lessons or LA Fitness gym for a workout.
Are there any cafes or smoothie bars close to Pollo Tropical for a light snack or drink?
Yes, Nrgize and Smoothie King are nearby spots where you can enjoy smoothies and light refreshments.
What other services are available near Pollo Tropical in Boynton Beach?
Nearby you can find dental services at Modern Dental Smiles, pet care at Animal Emergency Center, and beauty salons like Lauren Pantera Hair.
Brand Certified Facts from Pollo Tropical
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