Dunkin'

Reviews

• CG

  Corra G

  Dec 4, 2025
  1.0
  I hate leaving negative reviews, but today’s experience was unacceptable. When we arrived, the employee Deanna made us wait about 20 minutes before even acknowledging us. Mind you, we’re in a hospital visiting a family member after a traumatic experience. When she finally walked over, she said with an attitude “Can I help you?” in a tone that felt more like “Why are you here?” than a greeting. When I calmly mentioned yes and added that we had been waiting a while, she became hostile and aggressive, folded her arms, leaned back, and said she would not serve us. When her coworker noticed her behavior, he asked was everything alright, she shouted “I’m not servin’ em!” She then clocked out. Her attitude was hostile enough that we contacted security, who thankfully helped up navigate the situation. After that, her coworker AJ stepped in and provided excellent customer service professional, patient, and kind. He’s the only reason we were able to get our aunt, who had been up all night at the hospital with our injured family member, was able to get a cup of coffee. Management should seriously address Deanna’s behavior, because no customer should be treated this way. Especially in a hospital where you have no clue what they’re going thru. I hope this helps improve the experience for future visitors.
• BB

  Betty B

  Sep 14, 2025
  1.0
  The Lady this morning is very rude and argumentative, she have Zero skills of customer she mean and unfriendly. I had online 8:59 A.M I went downstairs 9:01 A.M said ma’am can you please give me hot coffee instead the cold coffee she said she had to charge for it, When I told her she can substitute the coffee a cold to hot she stated she doesn’t want to argue with after I waited 15minute for my order I still charge for hot coffee ( It was the 6 dollars meal). She is disgusting rude service was poor, I’m vey unhappy with treatment I had received on top of money
• JA

  Jonathan Alvarez

  Aug 15, 2025
  1.0
  You guys gotta update the time,it’s not 24 hours for everyone,it’s inside the Bethesda hospital so it’s 24 hours for them,it let me place an order and when I went to pick it up of course every entrance is closed,now I’m out 25 dollars,do not order here if it’s at night.
• JP

  John Pennypacker

  Jul 25, 2025
  2.0
  Coffee below average and on the bitter side. Server more interested in her "bro's" than actually engaging with customers. When paying, the server asked no one in particular "Is that a nickel"? 🤣🤣

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